Program Manager - Training and Enablement

Program Manager, Training & Enablement

At Reltio®, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.

At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.

Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!

 

Job Summary:

The  Program Manager, Training & Enablement supports the execution of partner-focused training programs that ensure customers and partners are role-ready, implementation-prepared, and continuously developing their skills. This role coordinates onboarding, certification, and ongoing learning initiatives, tracks partner readiness and completion, and collaborates cross-functionally to align training with delivery needs. The position is highly program- and project-oriented, customer-facing, and focused on delivering a high-quality partner enablement experience.

Job Duties and Responsibilities:

• Coordinate and support customer and partner-focused, role-based training programs to ensure partners are prepared to deliver successful Reltio implementations.
• Track and manage partner training completion, certification progress, and readiness milestones, escalating risks as needed.
• Support customer training activities that align with partner-led implementation projects and shared enablement programs.
• Execute defined onboarding, certification, and continuous learning programs for partners using established frameworks and timelines.
• Use learning platforms and tools to assign learning paths, monitor completion, and support training programs (not system ownership).
• Collaborate closely with customer and partner teams to align training requirements with delivery needs.
• Coordinate multiple program tasks and timelines using structured project coordination practices.
• Provide a high-quality, service-oriented experience for partners and customers throughout their learning journey.
• Collect and synthesize feedback from partners and internal stakeholders to identify learning gaps and improvement opportunities.
• Report on program engagement, certification status, and readiness outcomes.
• Leverage AI-enabled tools and automation to improve training coordination, reporting, insights, and operational efficiency.
• Follow established content governance standards and training processes.
• Meet defined performance and customer service expectations.

Skills You Must Have: 

• Bachelor’s degree preferred in Business, Education, Learning Design, or a related field, or equivalent experience.
• 2–4 years of experience in partner enablement, customer education, training coordination, or program operations.
• Experience working with external audiences (partners, customers, vendors) in a professional services or SaaS environment.
• Comfort using learning platforms (LMS or similar tools) to support training programs and track completion.
• Strong organizational and project coordination skills, with attention to detail.
• Clear, professional written and verbal communication skills.
• Customer- and partner-focused mindset with strong service orientation.
• Ability to manage multiple tasks and deadlines while following established processes.
• Proficiency with standard business tools and project management tools (Google Workspace, MS Office, Slack, Zoom, Monday.com, Asana, Jira).

Skills That Are Nice to Have:  

• Experience supporting partner ecosystems (systems integrators, consultancies, resellers).
• Familiarity with certification programs or role-based learning paths.
• Exposure to software implementation or delivery projects.
• Basic knowledge of SaaS delivery models or professional services workflows.

 

Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Experience Level

Mid Level