Senior Quality Auditing Analyst - Inside Sales Voice

Quality Auditing Senior Analyst-Voice

Skill required: Digital Inside Sales - Inside Sales
Designation: Quality Auditing Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. Digital Inside Sales involves selling products or services remotely using digital tools and platforms. This includes activities like email marketing, social media outreach, and virtual meetings. The goal is to reach and engage potential customers without face-to-face interactions. It allows sales teams to efficiently manage leads, close deals, and build customer relationships online. This approach is cost-effective and scalable, making it ideal for modern sales strategies. Provide support for lead/opportunity generation: conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.
What are we looking for? Basic Qualifications: Minimum of 1 year of inside sales experience Minimum of 2 years in Quality assurance, Sales Quality, or Sales Excellence role Preferred Qualifications Bachelor’s Degree Proficiency in Microsoft Excel, advanced functions preferred Prior experience using call monitoring/ auditing Excellent written and verbal communication skills Experience with corporate policies and/or community standard Strong attention to detail, both written and verbal
Roles and Responsibilities: •Key responsibilities: Execute within the quality assurance program for the inside sales operation, ensuring adherence to defined sales quality standards, behaviors, and compliance requirements. Design, maintain, and continuously improve QA scorecards and evaluation frameworks aligned to the sales motion, client expectations, and business objectives. Conduct and oversee call monitoring, deal reviews, and sales interaction evaluations across sellers and teams to assess quality, effectiveness, and consistency. Lead QA calibrations with Sales Managers, Service Delivery Leads, and clients to ensure scoring consistency, alignment, and credibility of results. Translate QA findings into actionable insights, trends, and recommendations that drive measurable improvements in conversion, customer experience, and sales effectiveness. Partner with Sales Leadership and Learning & Development to deliver targeted coaching inputs, training recommendations, and remediation plans based on quality gaps. Track, analyze, and report quality performance metrics, including pass rates, defect trends, root cause analysis, and improvement outcomes. Ensure compliance with contractual, regulatory, and internal sales standards, escalating risks and quality issues proactively. Support new hire onboarding and ramp by validating quality readiness and providing early-stage feedback to sales leaders and trainers. Continuously refine QA processes, tooling, and governance to scale quality standards as the sales program evolvesIn this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts