Apprentice - Product Support Engineer

R&D - Product Support Engineering - Apprentice

Organization: R&D – Surgical Instrumentation (Ophthalmic Medical Devices)
Employment Type: Apprentice / Early Career

JOB PURPOSE

The Apprentice – Product Support Engineering (PSE) role is an entry‑level position designed for fresh engineering graduates to gain hands‑on exposure to ophthalmic medical devices. The apprentice will support PSE team activities related to New Product Development (NPD) and released products, working closely with senior engineers across mechanical, electrical, software, systems, quality, and regulatory functions.

This role focuses on learning engineering processes, design control fundamentals, documentation practices, and cross‑functional collaboration within a regulated medical device environment, including support for post‑launch and sustaining activities.

KEY RESPONSIBILITIES

• Support PSE engineers in day‑to‑day engineering and sustaining activities for ophthalmic medical devices
• Assist with engineering documentation, including change records, technical assessments, summaries, and reports
• Support design control activities such as requirements traceability, risk documentation updates, and verification evidence organization
• Participate in engineering change activities (ECOs/ECNs) under guidance from senior engineers
• Assist in basic analysis of field issues, complaints, or manufacturing observations, including data collection and documentation
• Support reviews of drawings, BOMs, and component information under supervision
• Learn and follow quality system and regulatory requirements applicable to medical device development
• Collaborate with cross‑functional teams including Mechanical, Electrical, Software, Manufacturing, Quality, and Regulatory functions
• Develop understanding of product lifecycle concepts, medical device standards, and engineering best practices

QUALIFICATIONS

Required

• Final‑year student with a BE / BTech degree (Mechanical/Electrical)
• Basic understanding of engineering fundamentals
• Willingness to learn and work in a regulated ophthalmic medical device environment
• Good written and verbal communication skills

Preferred (Nice to Have)

• Awareness of product development or quality processes
• Basic knowledge of Excel, PowerPoint, or similar tools

SKILLS & BEHAVIORS

• Strong learning mindset and curiosity
• Attention to detail and willingness to follow structured processes
• Ability to work in a team‑oriented, cross‑functional environment
• Good organizational and documentation skills
• Professional attitude and accountability

Work Hours: 1:00 PM – 10:00 PM IST

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Experience Level

Entry Level