Release and Defect Process Coordinator

Release & Defect Process Coordinator

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

 

Could you be the full-time Defect, Release, and Change Coordinator in Bangalore we’re looking for?

Role Overview

The Release and Defect Coordinator is responsible for ensuring smooth execution of releases and effective management of the defect lifecycle across multiple streams. This role serves as the central point of coordination between QA, Development, Business, and Change Management teams, ensuring high-quality releases, efficient defect resolution, and strict adherence to organizational processes.

Key Responsibilities

 

Defect Management

• Oversee and manage the complete defect lifecycle from identification, logging, triaging, resolution, and closure.
• Collaborate with QA, Development, and Business teams to drive defect triage sessions, prioritize issues, and ensure timely resolution.
• Track, analyze, and report defect metrics, trends, and KPIs to stakeholders.
• Facilitate root cause analysis (RCA) and promote continuous improvement initiatives to reduce recurring issues.

Release Management

• Plan, coordinate, and execute software releases across development, QA, UAT, pre-production, and production environments.
• Ensure release readiness by validating deployment plans, rollback strategies, environment availability, and stakeholder sign-offs.
• Maintain, publish, and communicate release schedules and calendars to all impacted teams.
• Conduct post-release reviews, capture lessons learned, and integrate feedback for future release cycles.

Change Management

• Ensure all changes comply with the defined Change Management process and organizational governance requirements.
• Review and assess change requests for impact, risk, dependencies, and overall readiness.
• Coordinate with the Change Advisory Board (CAB) and ensure all necessary documentation, approvals, and evidence are in place.
• Monitor change implementation and ensure proper closure and reporting.

Collaboration & Governance

• Lead and drive process adoption programs, ensuring 100% compliance across all participating teams.
• Maintain, update, and periodically review process documentation in alignment with QMS (Quality Management System) standards.
• Act as the primary point of contact for all matters related to defects, releases, and changes.
• Lead defect triage calls, release planning sessions, and war-room discussions during critical incidents or high-severity outages.

Required Skills & Qualifications

• 7+ years of IT experience, with a minimum of 5 years in Release Management, Defect Management, or Change Management roles.
• Strong stakeholder and program management capabilities with experience handling cross-functional teams.
• In-depth understanding of Change Management processes, industry-standard practices, and related tooling.
• Hands-on experience with ServiceNow for change, incident, and problem tracking.
• Good familiarity with SDLC, Agile, and DevOps methodologies.
• Excellent communication, coordination, analytical thinking, and problem‑solving skills.
• Ability to work under pressure during critical releases or incidents.

Preferred Qualifications (Optional)

• ITIL certification (Foundation or higher).
• Experience working in large-scale, multi-vendor environments.

 

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Experience Level

Senior Level