SAP Customer Experience (C4C) Functional Consultant

SAP C4C Functional Consultant

• 5+ years of experience with minimum 2 C4C implementation project experience • Hands on Experience in Scoping and Fine Tuning, Master layout/ Page layout, Data Workbench Activities. • Create and conduct presentations/workshops/demos on system functionality to the client • Administration tasks (Workflows/ Approval Process/ Organization setup/ user management) • Integration tasks of the SAP Sales/ Service Cloud with other SAP (S/4HANA), SAP Cloud and Non-SAP applications via CPI. • Authorization and access controls using Business Roles. • Sales: Accounts and Activity Management – Visit Management, Lead, Opportunity, Sales Quote, Sales Order, Pricing, Territory Management. • Service: Customer service ticket, SLA, Service Categories, CTI Integration, Knowledgebase Integration, Chatbot Integration (SAP CAI). • Analytics: Create Data source/ Reports / KPI/ Key Figures / Dashboards etc. • Work with OData/Standard APIs, Transport Management/ Upload/ Download. • Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data • Awareness of latest technologies and trends • Logical thinking and problem solving skills along with an ability to collaborate • Ability to assess the current processes, identify improvement areas and suggest the technology solutions • One or two industry domain knowledge Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us. We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur. While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible. A day in the life of an Infoscion • As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. • You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. • You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design • You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines • Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!