Senior Procurement Associate - Coupa Platform Support

Senior

Roles & responsibilities

The Procurement Associate - Coupa Support plays a critical role in maintaining and supporting the Coupa Platform, reporting directly to the Source to Pay Manager.

Procurement Operations:

The core responsibilities include:

•Providing day-to-day support and maintenance of the Coupa Platform.•Gaining a comprehensive understanding of Coupa functionalities to serve as the subject matter expert.•Reviewing new Coupa releases to extend the platform’s capabilities and investment.•Collaborating with the Coupa Help Desk and other teams to troubleshoot issues and provide Level Two support.•Acting as the SME for P2P, offering business user support.•Handling user provisioning, queries, and managing the team mailbox.•Supporting Procurement and business stakeholders on purchasing content management (catalogues, web-forms, punch-outs).•Assisting Coupa Admin with basic tasks and reporting, including quarterly user reviews.•Managing Coupa User Requests and SNOW ticket support.•Providing general support to the Purchase to Pay manager for Coupa operations.

Documentation:

Maintain all Coupa configuration and solution design documentation, accounting for changes and new functionalities from upgrades.

Develop new training materials, FAQs, and kit cards, and demonstrate new functionalities using screen captures or videos as needed.

This role is for you if you have the below

•Delivering Quality Service: Maintain a high standard of service quality, manage time, organize work tasks, monitor progress, and meet deadlines while managing multiple priorities•Problem Solving: Support the analysis of complex issues, evaluate options, and make recommendations with clear rationale•Technical Knowledge: Develop and apply technical knowledge specific to procurement, regularly updating skills to strategize and address client issues effectively•Over 3 years of work experience, preferably with e-procurement platforms like Coupa, Oracle, SAP, or Ariba•In-depth knowledge of Coupa P2P solutions is a plus•Excellent interpersonal skills with the ability to build relationships and influence decisions•Ability to anticipate firm’s business model requirements and influence without direct authority•Experience in end-user training

Preferred technical & functional skills

•Strong communication and analytical skills•A proactive nature and a positive, can-do attitude•Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)•Attention to detail•Excellent Communication Skills•Knowledge of Data Analytics tools•Multitasking Skills

Roles & responsibilities

The Procurement Associate - Coupa Support plays a critical role in maintaining and supporting the Coupa Platform, reporting directly to the Source to Pay Manager.

Procurement Operations:

The core responsibilities include:

•Providing day-to-day support and maintenance of the Coupa Platform.•Gaining a comprehensive understanding of Coupa functionalities to serve as the subject matter expert.•Reviewing new Coupa releases to extend the platform’s capabilities and investment.•Collaborating with the Coupa Help Desk and other teams to troubleshoot issues and provide Level Two support.•Acting as the SME for P2P, offering business user support.•Handling user provisioning, queries, and managing the team mailbox.•Supporting Procurement and business stakeholders on purchasing content management (catalogues, web-forms, punch-outs).•Assisting Coupa Admin with basic tasks and reporting, including quarterly user reviews.•Managing Coupa User Requests and SNOW ticket support.•Providing general support to the Purchase to Pay manager for Coupa operations.

Documentation:

Maintain all Coupa configuration and solution design documentation, accounting for changes and new functionalities from upgrades.

Develop new training materials, FAQs, and kit cards, and demonstrate new functionalities using screen captures or videos as needed.

This role is for you if you have the below

•Delivering Quality Service: Maintain a high standard of service quality, manage time, organize work tasks, monitor progress, and meet deadlines while managing multiple priorities•Problem Solving: Support the analysis of complex issues, evaluate options, and make recommendations with clear rationale•Technical Knowledge: Develop and apply technical knowledge specific to procurement, regularly updating skills to strategize and address client issues effectively•Over 3 years of work experience, preferably with e-procurement platforms like Coupa, Oracle, SAP, or Ariba•In-depth knowledge of Coupa P2P solutions is a plus•Excellent interpersonal skills with the ability to build relationships and influence decisions•Ability to anticipate firm’s business model requirements and influence without direct authority•Experience in end-user training

Preferred technical & functional skills

•Strong communication and analytical skills•A proactive nature and a positive, can-do attitude•Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)•Attention to detail•Excellent Communication Skills•Knowledge of Data Analytics tools•Multitasking Skills

 Roles & responsibilities

The Procurement Associate - Coupa Support plays a critical role in maintaining and supporting the Coupa Platform, reporting directly to the Source to Pay Manager.

Procurement Operations:

The core responsibilities include:

•Providing day-to-day support and maintenance of the Coupa Platform.•Gaining a comprehensive understanding of Coupa functionalities to serve as the subject matter expert.•Reviewing new Coupa releases to extend the platform’s capabilities and investment.•Collaborating with the Coupa Help Desk and other teams to troubleshoot issues and provide Level Two support.•Acting as the SME for P2P, offering business user support.•Handling user provisioning, queries, and managing the team mailbox.•Supporting Procurement and business stakeholders on purchasing content management (catalogues, web-forms, punch-outs).•Assisting Coupa Admin with basic tasks and reporting, including quarterly user reviews.•Managing Coupa User Requests and SNOW ticket support.•Providing general support to the Purchase to Pay manager for Coupa operations.

Documentation:

Maintain all Coupa configuration and solution design documentation, accounting for changes and new functionalities from upgrades.

Develop new training materials, FAQs, and kit cards, and demonstrate new functionalities using screen captures or videos as needed.

This role is for you if you have the below

•Delivering Quality Service: Maintain a high standard of service quality, manage time, organize work tasks, monitor progress, and meet deadlines while managing multiple priorities•Problem Solving: Support the analysis of complex issues, evaluate options, and make recommendations with clear rationale•Technical Knowledge: Develop and apply technical knowledge specific to procurement, regularly updating skills to strategize and address client issues effectively•Over 3 years of work experience, preferably with e-procurement platforms like Coupa, Oracle, SAP, or Ariba•In-depth knowledge of Coupa P2P solutions is a plus•Excellent interpersonal skills with the ability to build relationships and influence decisions•Ability to anticipate firm’s business model requirements and influence without direct authority•Experience in end-user training

Preferred technical & functional skills

•Strong communication and analytical skills•A proactive nature and a positive, can-do attitude•Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access)•Attention to detail•Excellent Communication Skills•Knowledge of Data Analytics tools•Multitasking Skills

Experience Level

Senior Level