Senior Account Operations Representative

Senior Account Operations Representative

This is an Individual Contributor role. The Account Operations Manager (AOM) is focused on serving a set of NI Customers through a supporting stakeholder management model to capture customer operational needs and collaborates directly with the NI Sales team to increase their efficiency by orchestrating operational activities and efforts to meet the customer's objectives. The AOM oversees designing and implementing solutions to overcome obstacles, enabling channels and spaces to teach customers how to use NI tools and resources to self-serve and manage external and internal escalations.  

In This Role, Your Responsibilities Will Be:

• Point of contact for assigned accounts, participating in recurrent meetings, and maintaining and managing the operational relationship with the NI Customer 
• Leverage operational expertise to customize and own the account treatment strategy through developing the account support plan ​ 
• Acting as a trusted collaborative partner for sellers by providing operational expertise throughout the customer journey (Pre-Sales, Coordinate delivery, Post sale activities) to enhance sales productivity. ​ 
• "Increased knowledge and focus on organizational objectives​ 
• Demonstrates ability to set clear objectives while setting milestones for self and others and tracking progress​ 
• Mastery of CEP Demand Generation skillset: 4SS, DD, Guided Discovery & Summary​ 
• Ability to teach and mentor others: engages in mentorship and training initiatives to support onboarding and continuing education of peers​ 
• Brands self and role to raise own profile as a trusted partner internally and externally​ 
• Creates an extended network of key stakeholders to influence processes, policy and goal planning​ 
• Demonstrates deep, wide-ranging business, industry, technical and operational acumen​ 
• Ability to convey business risks, value and impact at company, Sales and customer level 
• Acts as an advisor highlighting and addressing roadblocks to drive opportunity velocity and operational readiness​ 
• Drives demand forecast and fulfillment through proactive planning and backlog management​ 
• Recommends ad-hoc technical and operational solutions within the scope of quote creation and order fulfillment​ 
• Customizes and owns treatment strategies based on account support plan, leveraging industry, offerings and product expertise​ 
• Define and deliver meaningful analytics based on customer care-abouts, evaluation criteria and methodology​ 
• Partner with Sales, BU, Deal Desk; Planning, Finance, Trade Compliance etc to streamline business close processes 
• OPP Pipeline Accuracy (Stage, Forecast Category, Close Date, Amount, Overall Status)​ 
• Provide inputs into the Quarterly business reviews and score card reviews​ 

SUPERVISION 

• Self-directing capacity (autonomy) and experience​ 
• Requires some coaching based on demonstrated competence 
  

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

• Bachelor’s degree preferably in technical, business, communications field or applicable experience​ 
• 5+ years in Customer Operations or related work experience preferred​ 
• Experience supporting a sales organization including the use of CRM tools and processes 
• Experience supporting a sales organization including the use of CRM tools and processes 
• Advanced English level to ensure excellent reading, writing, and verbal communication skills. (B2+). 
• Experience in Account Management and differentiated account treatment strategy.  
• Project management experience desirable​ 
• Experience with a CRM system, strong Excel skills, PowerPoint, MS Office skills​ 
• Effective in building relationships, collaborating, influencing others. ​ 
• Experience working with various geographies and functions​ 
• Work effectively in an ambiguous environment​ 
• Outstanding communication skills 
• Possess an analytical, problem-solving, and self-starter mindset. 
• Understanding of KCS methodology or other knowledge management methodologies.    
• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.    
  

Preferred Qualifications That Set You Apart:

• Project management knowledge. 
• Sales experience 

 

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

 

WHY EMERSON 

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

 

ABOUT EMERSON 

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please. 

Experience Level

Senior Level