Senior IT Support Analyst

Senior Analyst

Job Description

Your Responsibilities:
The Support Analyst will be part of the Service Delivery Organization which is responsible to maintain ADM business systems in operation with highest availability. As a member of the Service Delivery Organization, Support Analyst will analyze the tickets raised by user(s) and provide response/resolution to the user or work with the concerned teams/ 3rd party providers to resolve the issues as the per the Operational/Service Level Agreement with the business. The individual will also be responsible to collaborate with the architects, developers, and testers to build and deliver small enhancements in line with the global template design after approval from the Solution Delivery organization. 

• Provide deep functional & technical expertise in the given process area, as well as demonstrated knowledge of key integration points across different modules and technical components.
• Assume full ownership of the support tickets in the respective process area, work with integration, other process teams, development teams, 3rd party support providers to resolve the tickets within Operational/Service Level Agreement limits.
• Understand global template and regional solutions designed/developed by Solution Delivery teams and resolve the tickets keeping the solution intact.
• Perform thorough testing including regression testing before releasing any solution for final user validation.
• Understand and follow ADM IT processes in performing all day-to-day activities.
• Understand ADM IT Service Management process, update incident/problem/service tickets regularly and accurately and document resolution in the service management tool.
• Design and configure minor enhancements following the ADM standard configuration/naming standards, document Functional design documents.
• Provide technical input in support of audit requests, as needed.
• Follow regulatory compliance and Security standards.
• Partner with other process and system experts to identify and implement business process continuous improvements opportunities

City

Bengaluru

State

Karnataka

Location Country

India

Your Profile:

• Minimum 5 years’ of experience in IT Systems support
• Deep knowledge of IT System support covering complete end to end business processes
• Experience in FSCM, exposure in the area of Credit Management preferred
• Expert in Fl - GL, AR, banking, treasury and electronic Bank Statement processing preferred
• Strong design/analytics and configuration knowledge/skills for master data set up (BP, house banks, payment methods, banks determination, EBS posting rules etc.) preferred
• Experience in Banking Process like EBS, MT940, BAI2 etc., interfaces along with Fiori Apps preferred
• Knowledge of cloud applications and integration technologies
• Exhibit fast learning to understand country specific requirements (e.g. Tax, legal requirements & regulatory reporting)
• 3 years’ experience in a support analyst role in a medium/large organization.
• Experience with 24x7 support covering all time zones , working with multi-cultural support teams spread across different geographies
• Experience with a full-lifecycle IT System implementation will be an added advantage
• Exhibits ability to work both in a team environment and independently
• Strong analytical, organization, time management, facilitation, and process management skills
• Demonstrated high level of written, verbal and interpersonal skills to communicate technical and non-technical information, ideas, procedures and processes.
• Able to work in a fast-paced, changing environment, and with all levels of the organization and cope with rapidly changing information
• Ability to evaluate and negotiate priorities and adapt to new/evolving individual and team assignments as adjustments are needed. 
• Ability to effectively communicate to all levels of an organization how current trends and technology can address identified business needs and capabilities
• Interact and deal effectively with all levels of employees while maintaining a professional manner.
• Maintains a positive work environment through teamwork & conflict resolution
• Ability and willingness to travel by auto and air as needed to achieve business objectives
• Bachelor’s degree related to Information Systems, Business or other relevant academic discipline

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

Experience Level

Senior Level