Client Service Executive

Senior Client Executive

Job Summary

As a Client Executive (CE) – Strategic, you will own and lead NetApp’s engagement with a small number of the company’s most complex and strategically important customers. You will be accountable for driving long-term revenue growth and expanding NetApp’s footprint through deep executive relationships, multi-year account strategies, and outcome-based solutions.

You will serve as a trusted advisor to C-level and executive leadership, aligning NetApp’s portfolio to the customer’s business strategy, digital transformation initiatives, and enterprise-wide priorities. This role requires orchestration across global sales, pre-sales, services, partners, and executive stakeholders to deliver sustained customer value.

Job Requirements

• Proven ability to convert complex technical solutions into business and strategic outcomes.
• Experience engaging and influencing senior and C‑level stakeholders Strong strategic, commercial, and financial acumen.
• Demonstrated leadership in matrixed, global team environments.
• Deep understanding of enterprise infrastructure, hybrid cloud, and modern data solutions.
• Experience managing long, complex sales cycles Bachelor’s degree or equivalent professional experience.
• Build and maintain deep, multi‑level executive relationships, including C‑suite and senior line‑of‑business leaders.
• Lead complex, enterprise‑wide sales engagements from pipeline creation through executive negotiation and close.
• Act as the overall sales orchestrator, engaging internal specialists, services, and partners at the right time.
• Oversee multiple concurrent sales motions across regions, portfolios, and partners with a unified customer strategy.
• Partner closely with Solution Engineers to align NetApp’s portfolio to long‑term customer roadmaps.
• Lead strategic partner co‑selling and serve as the executive escalation point for critical customer situations.

Skills & Competencies

• Proven track record of exceeding quota within large, complex, strategic customer environments.
• Ability to engage credibly and influence decision‑making at C‑suite and executive levels.
• Strong strategic and commercial acumen, translating business challenges into long‑term value creation.
• Exceptional leadership and coordination skills across matrixed sales teams and partners.
• Deep understanding of modern data, cloud, hybrid, and enterprise infrastructure technologies.
• Highly organized, disciplined, and resilient in managing long sales cycles and competing priorities.
• Bachelor’s Degree or equivalent experience; significant experience in strategic or global account sales.

Experience Level

Senior Level