Senior IT Engineer - End User Support Analyst (L2 IT Support)

Senior IT Engineer - End User Support Analyst (L2 IT Support)

Company Description

Renesas is a global semiconductor leader shaping the backbone of next‑generation automotive, industrial, cloud, and IoT innovation. With over $9.3 billion in annual revenue (2024) and a world‑class team of 22,700+ employees, Renesas operates at scale while retaining the agility to drive category‑defining breakthroughs. The company’s footprint spans more than 30 countries, enabling deep customer proximity and a uniquely global innovative engine. As Japan’s semiconductor powerhouse and a top global player in microcontrollers, analog, and power technologies, Renesas delivers real‑world impact across EVs, smart factories, renewable energy infrastructure, and edge intelligence. For ambitious problem‑solvers who want to work on meaningful, systems‑level challenges with huge industry leverage, Renesas offers the scale, stability, and strategic clarity of a market leader—paired with the transformative momentum of a company reinventing how the world computes, connects, and electrifies.

Renesas has a growing presence in India with HC approaching 1000+ and significant presence with active government and university collaboration as well as OSAT footprint (JV with CG India). With the growing importance of India as a market (Growing semiconductor market and government goals / mandates of localization needs) and talent hub, our division’s (India for India) mission is to grow India market. We aspire to create products (SoCs, Software, Power and Analog chips etc) which serve needs for local market. Renesas is a leading electronics supplier globally, and this is a unique opportunity to directly influence the future products which will be offered to our customers in a new, fast growing and large Indian market with specific needs and applications.

Job Description

As a Senior End User Support Analyst, you will work within the global IS function to provide support to our colleague for IT systems and assets.  Assisting with Installations, upgrades and fixes you will be able to provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software in an enterprise environment as well as a good understanding of network maintenance.

Key Responsibilities

• Provide L2 IT support for end user compute issues onsite and remotely.
• Act as the local liaison between IT and the business
• Set up and provide new starters with IT equipment.
• Manage IT assets accurately.
• Maintain internal user guides, and technical documents
• Support New office setup
• Setup and Maintenance of the IT infrastructure at basic level.
• Providing IT project support as required by the business.

Qualifications

• Must have minimum 10-year experience as Lead/L2 IT Support Engineer in an enterprise environment.
• Must have good knowledge of installation and troubleshooting of Windows client software and Microsoft office products.
• Experience in managing IT Assets.
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical users successfully.
• Able to manage priorities under pressure
• Desired knowledge of networking, including Wi-Fi, routers, switches, VPN.
• Experience in working in an agile organization that is fast moving and requires a can-do attitude
• Experience in working across all levels of an organization

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose, To Make Our Lives Easier. With a global team of over 21,000 engineers and problem solvers in more than 30 countries, we offer the opportunity to work on world‑leading technology for Automotive, Industrial, Infrastructure, and IoT, shaping a safer, healthier, greener, and smarter future.

At Renesas, TAGIE is our culture, grounded in being Transparent, Agile, Global, Innovative, and Entrepreneurial. It shapes how we work, grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us?

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

Experience Level

Senior Level