Senior Manager - Learning and Development Operations

Senior Manager - HRSS

Description

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. 

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Senior Manager – Learning & Development Operations

Function: Human Resources – Shared Services
Location: India (Bangalore preferred)

Role Summary

The Senior Manager – Learning & Development Operations is responsible for leading the execution, governance, and operational delivery of firm‑approved learning programs, as part of the HR Shared Services organization.

This role serves as the operational backbone of Learning & Development, ensuring consistent, compliant, and scalable delivery of learning initiatives that are prioritized and designed by L&D Capability Strategy (Learning Partners) and Specialist teams.

The role is focused on operational excellence, control, and scale—enabling learning delivery to run predictably and efficiently across the firm. It does not have learning strategy, design, or outcomes.

Key Accountabilities

Learning Delivery Operations

• Lead end‑to‑end learning delivery operations, including administration, scheduling, logistics, learner communications, completion tracking, data capture, and issue resolution for approved learning interventions
• Ensure timely, accurate, and compliant execution across instructor‑led, virtual, and digital learning formats
• Drive standardization of delivery processes to enable scale, consistency, and audit readiness

Governance, Controls & Shared Services Excellence

• Own operational governance for L&D delivery, including SLAs, turnaround times, quality standards, and exception management
• Lead capacity planning, workload balancing, backlog control, and demand volatility management to ensure predictable throughput
• Identify systemic risks, delivery constraints, and recurring issues; escalate through defined governance mechanisms with data‑backed insights

Learning Technology Operations (LMS / LXP)

• Own operational usage, configuration hygiene, data integrity, and reporting for LMS and LXP platforms
• Ensure accuracy and completeness of learning data, including enrolments, completions, certifications, and compliance reporting
• Partner with HR Technology and IT teams on system enhancements, integrations, and releases (without owning platform roadmap or vendor product decisions)

People Leadership & Capability Building

• Lead and develop the L&D Operations team, with clear accountability for:
• Delivery capacity and throughput
• SLA and quality performance
• Skills development and role clarity
• Build a scalable shared services operating model, reducing dependency on individual effort through strong processes, controls, and team capability

 

Role Boundaries (Critical)

This role does not own:

• Learning needs diagnosis or capability prioritization
• Learning design decisions or intellectual content
• Measurement of learning impact or business outcomes
• Business advisory or learning solution shaping

These responsibilities remain with L&D Capability Strategy (Learning Partners) and Specialist teams.

The Senior Manager – L&D Operations is accountable for execution quality, data integrity, timeliness, operational controls, and scale once learning solutions are approved for delivery.

Key Interfaces

• L&D Capability Strategy / Learning Partners
  Receives prioritized learning plans, schedules, and delivery briefs
• L&D Specialists
  Executes delivery models, logistics, and reporting in partnership
• HR Technology & IT
  Collaborates on LMS/LXP stability, enhancements, integrations, and reporting
• External Learning Vendors
  Own the operational interface for leveraging and managing vendors for learning delivery

Success Measures

• SLA adherence and predictable delivery throughput
• Accuracy and completeness of learning data and reporting
• Reduction in manual rework and operational exceptions
• Team productivity, capability uplift, and scalability

Experience & Skills

• 12–15+ years of experience in HR Operations, Learning Operations, or Shared Services environments
• Strong experience managing LMS/LXP operations at scale
• Proven track record in operations leadership, governance, and people management
• Strong control orientation with a data‑driven mindset
• Ability to operate effectively in a high‑volume, execution‑focused environment

 

Equal employment opportunity information  KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Qualifications

MBA