Senior Operations Manager - Global Payments

Senior Operations Manager - Global Payments

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Overview

Apex Group is establishing a new, centralized Global Payments Function, and we are seeking an experienced and strategic Vice President – Payment Solutions to lead this critical area. This role will be responsible for all client-related payments across jurisdictions, ensuring robust controls, seamless operations, and alignment with global standards. The VP will lead multi‑regional teams and drive the implementation of a unified, secure, and scalable payments infrastructure.

Key Responsibilities

Leadership & Strategy

• Lead and manage regional payment teams across multiple global locations.
• Oversee the successful implementation of a Global Centralized Payment Model covering all jurisdictions.
• Ensure suitably experienced payment professionals are appointed in each region.

Governance, Policies & Controls

• Develop and implement a Global Payments Policy aligned with:
  • Group Anti‑Fraud Policy
  • SOC and ISAE compliance requirements
• Standardize payment and eBanking controls, ensuring minimum control thresholds across all jurisdictions.
• Establish and maintain a robust process to track Online Payment Tokens, including coordination with HR to remove access when employees leave.

Operations & Process Excellence

• Manage global outsourcing arrangements and Centralized Payment Teams as required.
• Establish and maintain clear Service Level Agreements (SLAs) aligned with client expectations and deliverables.
• Ensure the availability and adoption of digital checklists and a mandatory callback verification process for all payments.
• Lead the selection, sourcing, and rollout of a global payment hub solution.

Performance & Reporting

• Define and track Key Performance Indicators (KPIs), including transaction volumes, SLA adherence, and process efficiency.
• Provide regular, data-driven stakeholder reporting on payment performance and improvement areas.

Continuous Improvement

• Foster a culture of continuous improvement, proactively identifying and addressing control gaps.
• Drive process improvement and re‑engineering initiatives to optimize payment efficiency and accuracy.

Skills & Experience Required

Professional Experience

• Minimum 16+ years of relevant experience in financial services, fund administration, or banking.
• Proven management experience overseeing large, multi-jurisdictional teams.
• Strong exposure to Payment/Banking technology platforms and digital payment infrastructure.

Education

• Bachelor’s or Master’s degree in Accounting, Finance, Economics, or a related field.

Leadership & Soft Skills

• Outstanding organisational, interpersonal, and communication skills.
• Strong client‑servicing mindset with prior client‑facing experience.
• Demonstrated ability to manage multiple stakeholders and deliver on commitments.
• Ability to work both collaboratively and autonomously in a fast‑paced, high‑growth environment.
• Commitment to self-development and team development.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Experience Level

Senior Level