Senior ServiceNow HR Service Delivery Analyst

Senior ServiceNow Analyst - HRSD

Job Description:

Job Description: ServiceNow Technical Consultant

Key Responsibilities:

• Lead the design and technical implementation of ServiceNow HRSD solutions, including HR Case Management, Employee Service Center, and Knowledge Management.
• Collaborate with functional and business teams to gather requirements, design workflows, and ensure successful solution delivery.
• Configure and customize ServiceNow applications using UI policies, client scripts, business rules, flow designer, and integrations.
• Develop and maintain technical documentation, including design specifications, process flows, and implementation plans.
• Ensure solutions align with established ServiceNow architecture and governance frameworks.
• Provide technical guidance, mentorship, and best practice recommendations to junior consultants and project teams.
• Support testing, troubleshooting, and performance optimization activities.
• Stay current with new ServiceNow releases, features, and HRSD enhancements.

Required Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience with ServiceNow platform development and administration.
• Proven experience delivering end-to-end HRSD implementations.
• Strong knowledge of ServiceNow modules: HR Case Management, Employee Service Center, Knowledge Management, and Integration Hub.
• Proficiency in JavaScript, Glide API, Flow Designer, REST/SOAP Integrations, and ServiceNow best practices.
• Excellent communication, documentation, and client-facing skills.

Required Skills and Experience:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – HRSD
• Experience with other ServiceNow products (e.g., ITSM, ITOM, ITBM, GRC, or CSM)
• Exposure to Agile methodologies and project delivery frameworks.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities and meet deadlines.
• Collaborative mindset and strong stakeholder engagement skills.
• Self-motivated with a passion for continuous learning.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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Experience Level

Senior Level