Senior Technical Program Manager

Senior Staff Technical Program Manager

Job Description Summary

We are looking for a dynamic Senior Program Manager to own and drive business critical, cross-functional IT programs that directly enable commercial growth across the International region. This role offers a unique opportunity to work at the intersection of technology and business strategy—providing deep exposure to diverse markets, building strong global networks, and shaping initiatives that directly contribute to growth across the International region.
In this role, you will operate at two critical levels of influence. At the International level, you will drive and orchestrate strategic IT programs of commercial importance spanning multiple zones—ensuring alignment with business priorities and delivering measurable outcomes. In parallel, you will also hold end to end accountability for cross functional IT initiatives of strategic importance to 2 zones within the International region —India & South Asia (ISA) and ASEAN, Korea, ANZ (AKA)—helping to advance their growth and transformation roadmap.
As a Program Manager, you will partner closely with business leaders, commercial teams, and IT stakeholders to translate strategic priorities into clear business capabilities, requirements and outcomes. You will orchestrate complex initiatives end-to-end—aligning teams, managing dependencies, and ensuring delivery of measurable business outcomes.

Job Description

Key Responsibilities

In this role, you will:

Program Strategy and Planning

• Partner with business stakeholders, functional leaders, and technology leadership to define program objectives, scope, and expected outcomes.
• Translate high-level business goals into clear functional requirements and delivery plans in collaboration with technical teams.
• Develop and maintain a multi-phase / multi-release (multi-generational) program roadmap aligned to measurable outcomes.
• Define execution methodologies, governance, and project management practices to be used across all projects within the program.

Execution Leadership

• Build and organize cross-functional project teams using internal and external technical/functional experts based on scope, budget, and timeline needs.
• Coordinate workstreams to ensure alignment on approach, milestones, dependencies, and success criteria.
• Proactively identify and drive resolution of risks, issues, interdependencies, and roadblocks
• Manage scope changes and other non-standard events throughout the project lifecycle with appropriate governance and stakeholder alignment.

Stakeholder Management and Communication

• Establish and maintain program operating cadence (status, planning, escalation, and decision forums).
• Provide clear, timely stakeholder communications and progress reporting across multiple organizational levels, including senior leadership and executives.
• Align expectations across business, technical, and functional partners to ensure transparency and timely decision-making.

Quality, Outcomes, and Continuous Improvement

• Ensure quality of deliverables is validated and meets stakeholder expectations, including acceptance criteria and release readiness.
• Track outcomes realization and customer satisfaction using defined metrics and service levels; ensure lessons learned and retrospective insights are captured and applied.
• Drive continuous improvement of delivery processes, standards, and team execution effectiveness.

Basic Qualifications

• Bachelor’s degree in Engineering, Computer Science or related field, with a Master’s degree in Business Administration preferred
• Minimum 10 years of relevant experience in technical program/project management, engineering delivery, or related roles
• Strong program management capabilities with the ability to coordinate multiple teams and workstreams in a matrixed environment.
• Excellent communication, facilitation, and influencing skills; able to lead without formal authority.
• Strong business acumen with the ability to distill complex issues into clear insights.

Preferred Qualifications / Desired Characteristics

• Proven experience applying project/program management methodologies to deliver measurable business value and drive enterprise change.
• Strong leadership skills with the ability to influence outcomes, align stakeholders, and mobilize teams toward shared goals.
• Self-starter with strong ownership mindset; requires minimal direction to drive complex initiatives forward.
• Demonstrated interest in current and emerging technologies through training, delivery experience, and/or industry involvement.
• Strong collaboration and teamwork skills; actively incorporates input from diverse stakeholders and resolves conflict constructively.
• Customer-focused approach; evaluates decisions through customer impact, builds strong relationships, and partners with customers to shape future initiatives.
• Strong analytical and problem-solving skills; synthesizes data to make decisions, anticipates obstacles, and builds actionable mitigation plans.
• Change-oriented; champions process improvements, drives adoption, balances competing priorities, and executes effectively in dynamic environments.
• Project management certification(s) preferred: PMP, Certified ScrumMaster (CSM), or equivalent.

Additional Information

Relocation Assistance Provided: No

Experience Level

Senior Level