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Senior Technology Operations Analyst - Infrastructure Support

Clarivate

Senior Technology Operations Analyst - Infrastructure Support

Clarivate

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 6 years

Job Description

Senior Technology Operations Analyst (L2, Infrastructure Support)

About You – Experience, Education, Skills, and Accomplishments

6+ years of experience in Technology Operations, Infrastructure Support, or Monitoring
Bachelor’s degree in Computer Science, IT, or related field
Strong expertise in L1/L2 production support for enterprise applications
Hands-on experience with monitoring/observability tools and alert optimization
Solid understanding of Incident, Problem, and Change Management (ITIL)
Proficiency in Linux/Unix systems with basic Python/Bash scripting
Proven track record in handling critical incidents, improving monitoring, and driving automation

It Would Be Great If You Also

Demonstrate strong ownership and accountability in production environments
Have experience in customer-facing or stakeholder communication roles
Are proactive in identifying gaps and driving continuous improvements
Possess strong analytical and problem-solving capabilities
Have experience creating runbooks, SOPs, and knowledge documentation
Are comfortable working in 24x7 shift-based environments
Show interest in cloud technologies and DevOps practices

What Will You Be Doing in This Role

Provide advanced L1/L2 support and ensure system stability and availability
Monitor applications/infrastructure and proactively respond to alerts
Manage incidents, perform troubleshooting, and drive RCA activities
Execute production changes including patching and maintenance
Develop automation scripts using Python/Bash to improve efficiency
Collaborate with DevOps and engineering teams on deployments and improvements
Mentor junior analysts and support knowledge sharing across teams

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.