Service Manager - Construction & Mining Machinery

SERVICE MANAGER

L&T Construction and Mining Machinery is looking for a Service Manager- Bengaluru, CEB

Who we are 

L&T Construction & Mining Machinery is part of the highly successful Larsen & Toubro Group, one of the India’s largest engineering conglomerates, widely acknowledged for the scale and size of its achievements. As pioneers in excavator technology in India, L&T has been at the forefront by consolidating its leadership position in the Construction & Mining Equipment Industry. Over the years, L&T has nurtured business partnerships with global leaders, Komatsu-Japan to offer products, that conform to international standards of quality, safety and reliability.

Service Managers in L&T Construction & Mining Machinery typically balance technical service leadership with customer relationship management, often tasked with new business development expanding into sales strategy, market expansion, and revenue generation.  

What you’ll be doing

Service Operations

• Lead service teams to deliver maintenance, repair, and overhaul (MRO) for construction & mining machinery.
• Ensure compliance with safety, quality, and environmental standards.
• Monitor KPIs such as equipment uptime, turnaround time, and service profitability.

? Customer Relationship Management

• Act as the primary escalation point for key accounts.
• Provide technical consultancy for fleet optimization and productivity improvement.
• Build long-term partnerships through proactive engagement and tailored service solutions.

? New Business Development

• Identify and pursue opportunities for service contracts (AMC, extended warranties, digital monitoring).
• Collaborate with sales teams to cross-sell parts, consumables, and training programs.
• Develop new revenue streams via predictive maintenance, IoT-based monitoring, and digital service platforms.
• Conduct market analysis to identify emerging customer needs and competitive positioning.

? Strategic & Financial

• Prepare service budgets and forecasts aligned with business growth targets.
• Support tender processes with technical inputs and service solutions.
• Drive aftermarket revenue growth through innovative service offerings.

 What skills & experience you’ll bring to us

• Diploma in Mechanical, electrical, automobile with 15-23 years’ experience in similar earthmoving industry
• Strong technical expertise in heavy equipment service (construction & mining machinery).
• Proven track record in business development or aftermarket sales.
• Customer-centric mindset with excellent negotiation and relationship-building skills.
• Ability to lead cross-functional teams and manage P&L responsibilities.
• Familiarity with digital service tools (telematics, predictive analytics).