Branch Operations Manager
Equitas Small Finance Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Service & Operations Manager
| Role | Category | Category Weightage | Parameters | Parameter Weight % | Metro | Urban | SU | Rural |
| Service Operations Manager (MSS) | Service Quality | 15% | A/c Opening Success% (FTR) * 90 % FTR in SA/CA, Process accounts with 100% FTR * Needs curing under control | 7.5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Service Quality | 15% | Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level) | 7.5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Quantitative Parameters | 20% | MoM CASA NTB (Nos) | 5% | 6 | 5 | 5 | 5 |
| Service Operations Manager (MSS) | Quantitative Parameters | 20% | MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs) | 10% | 6 | 5 | 3 | 1.5 |
| Service Operations Manager (MSS) | Quantitative Parameters | 20% | LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income | 5% | 2 | 1.8 | 1.5 | 1.2 |
| Service Operations Manager (MSS) | Portfolio Management | 10% | Deepening : 3% MoM TRV Growth in mapped accounts | 5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Portfolio Management | 10% | Mapped Book Coverage (Customer meetings for Mapped Book) | 5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Customer Satisfaction | 5% | Product Holding of Branch & Customer Testimonials | 5% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Compliance and Controls | 50% | Audit Ratings: Branch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings | 20% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Compliance and Controls | 50% | Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) * Ageing of suspense accounts < 7 days, Mointoring of Suspense account to keep in control * ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error * BCP as per process * Maintaining CRL within limits * Exhaustive Checklist need to be complied in total | 20% | NA | NA | NA | NA |
| Service Operations Manager (MSS) | Compliance and Controls | 50% | Control on Clearing balances: * To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only) * Timely submission of BRS For CTS locations & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure. | 10% | NA | NA | NA | NA |
| 100% |
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