Service Planner / Customer Support Executive / Front Desk Executive

Service Planner/Customer Support Executive/Front Desk

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

One of Konecranes' core competitive advantages is its highly skilled, motivated, and engaged employees. The Konecranes Planner generates service requests and assigns technicians. 

Our three core values – trust in people, total service commitment, and sustained profitability – form the foundation for all Konecranes employees. These values are the backbone of our company, guiding our decisions and priorities. They are integral to our identity and are reflected in our behaviour, leadership, operations, and activities.

We are currently seeking a Planner who is passionate about working in the Planning Department. In this role, you will be responsible for generating service requests and assigning technicians.

Your key responsibilities will include:

• Reviewing new agreements and verifying customer assets, associated service products, and material requirements.
• Planning the execution of existing agreements, reviewing job costs such as labor, material, and other expenses to ensure estimated profitability, applying agreed increases, and issuing notifications.
• Running the Agreement Due for Renewal report weekly and notifying branch management of agreements needing a more in-depth review on scope and price during renewal.
• Arranging sub-contractor services and equipment.
• Triggering the need for requisitions/purchases through Branch Admin.
• Generating service requests and assigning technicians.
• Reviewing charge lines of completed work before sending for invoicing.
• Handling planned activities like retrofits and planned repairs.
• Handling on-call activities.
• Defining material requirements for both planned and on-call activities.
• Awareness of ISO 14001 & 45001 Standards

Competencies and skills we expect for this role:

• Customer-focused with excellent communication skills.
• Organized and efficient.
• Ability to work in a dynamic and fast-changing environment.
• Basic technical knowledge.

Qualifications

• Any Degree/Diploma ( Preferred  - Mechanical, Electrical and Electronics.)
• 1 – 3 years of experience.

Additional Information

• Work mode - work from office
• Office location - Kormangala - Bengalore
• Female candidates are preferred for this role

 

What we can offer you.

• Work in a global environment
• Competitive Salary
• Work-Life balance
• Innovative and dynamic working environment
• Support of an excellent Global Team

Why join us?

We are a global company with history dating back to 1910 - with future looking attitude that has brought us here today. Now together, we are shaping the next generation of material handling for smarter and safer world.

We believe in creating a workplace that is built on trust, flexibility, friendliness and inclusivity towards each other and culture with open communication and low hierarchy. We are a strong expert organisation where you are able to use modern tools and technologies - while embracing agile methodologies and continuous learning and development.

Want to learn more about Konecranes IT and what your future colleagues have to say? Visit our career pages on www.konecranes.com/careers/explore-our-roles/it-careers

Interested?
If this role sparked your interest, please submit your application by 15-Mar-2026 at latest, on our career site. We will contact you after the application period at latest.

Have questions? Please feel free to write at-

harshita.agrahari@konecranes.com

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Experience Level

Executive Level