Unisys India Private Limited

Service Support Representative

Unisys India Private Limited
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Any experienceAny experience

Job Description

Services Support Representative

What success looks like in this role:

• Gains familiarity with Global Field Operations concepts, procedures and methodologies.
• With guidance, performs routine Global Field Operations duties, including:
o Receiving and responding to client and Field Engineering members requests,
o Creating, validating, and tracking service tickets within Unisys Dispatch Field Force Management system / tools,
o Booking client appointments,
o Access service arrangement,
o Coordinating of essential parts,
o Maintaining call center, and
o Monitoring service level agreements (SLAs), and
o Communicating with cross-functional teams to ensure a fluid and cohesive process.
• Learns and complies with Global Field Operations practices and policies.
• Learns Global Field Operations enhances levels of client satisfaction.
• Assists with special projects as assigned.

You will be successful in this role if you have:

High School diploma or GED required
Generally, less than 1 years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

 

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.

Experience Level

Entry Level

Job role

Work location
Work locationBangalore - RGA Tech Park, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Service Delivery
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceAny experience

About company

Name
NameUnisys India Private Limited
Job posted by Unisys India Private Limited

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