Travel Technology Support Specialist

Site Administrator Agent Tech Support

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Site Administrator Agent Technology Support

Full time, Bangalore, India

In this role, you will support users on agent facing Travel Technology solutions provided by BCD Travel. This includes navigational help for the respective travel technology application.

As a Site Administrator Agent Technology Support, you will

• Inform users about available features & processes in the travel tool (is a feature available or if not suggest a more suitable process) to meet the objective 
• Answer process and navigation requests via inbound calls or mail
• Conduct assessments in a logical way, understand the request/issue from a user perspective and try to identify the faulty component
• Document requests, mandatory information, solution or any necessary information for further investigation
• Respect procedures defined within the tool to ensure smooth communication between support teams and consistency of the data (tickets) recorded
• If a case/request can’t be answered, escalate case (with all necessary information) to a System Administrator or other defined 2nd level support via the workflow tool 

About you

• Prior experience in the travel industry
• Excellent knowledge in Agent facing Travel Technology
• Excellent knowledge of GDS Amadeus
• Outstanding written and verbal communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

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