Site Reliability Engineer

Site Reliability Engineer I

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

About the Role:

We are looking for an energetic SRE 1 to join our Infrastructure team! We are on a mission to build a world-class observability platform. If you love digging into data, automating boring tasks, and making systems "talk" to us through metrics and traces, we want to meet you. You won't just be watching screens; you will be building the tools that keep our platform reliable and helping our developers sleep better at night. 

What You’ll Be Doing:

 Driving OpenTelemetry Adoption: You will help us migrate from legacy agents (like Filebeat) to the OpenTelemetry (OTel) Collector. You’ll tackle cool challenges like standardizing log formats and implementing tail-based sampling.

 • Kubernetes Automation: Work on creating standardized base images with pre-configured OTel agents to make life easier for our developers.

• Taming the Data: Help us solve "High Cardinality" issues. You’ll refine our metric ingestion strategies to ensure we are storing useful data without exploding our storage costs.

 • Tooling & Dashboards: Build actionable dashboards and alerts in New Relic, Observe, and Grafana. You’ll help ensure our alerts actually mean something (reducing noise!).

• Incident Response: Participate in the on-call rotation using tools like Pagerduty to detect and resolve issues fast.

 • Coding & Scripting: Use Python, Go, or Bash to automate manual operational tasks.

What We Are Looking For:

 • Experience: 1–3 years of experience in SRE, DevOps, or Software Engineering.

• Kubernetes Pro: You know your way around K8s clusters, pods, and deployments. Prometheus/Grafana, or ELK, Datadog).

• Observability Obsessed: Experience with at least one major tool (New Relic,

• Cloud Native: Familiarity with public clouds (AWS, GCP, or Azure).

 • Coding Skills: Comfortable writing scripts in Python, Go, or Java.

• Curious Mindset: You ask "why" when a system breaks and "how" we can prevent it next time. 

Bonus Points (Nice to Have):

• Experience specifically with OpenTelemetry (OTel) instrumentation.

• Knowledge of Terraform or Ansible.

 • Understanding of SLOs/SLIs and Golden Signals.

• Experience optimizing observability costs (ingestion volume, data retention).

 

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Experience Level

Mid Level