Senior Site Reliability Engineer

Site Reliability Engineering

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience.

• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence.

• Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

About the Role 

This individual will have strong SRE with cloud technical experience and provide technical guidance with demonstrated enterprise application support acumen and excellent automation skills and a strong agile mindset. 

The position is required to respond to and resolve reported incidents. Perform root cause analysis and troubleshooting.  

 

What You Will Do 

• Act as the Subject Matter Expert for connected vehicle products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods. 

• Acts as a technical liaison between clients, service engineering teams, and support 

• Be the technical focal point of customer issues raised by the customer and internal 2nd level. 

• Identify and Lead automation opportunity in line with organization expectations 

• Drive the P0/P1 triage bridge to resolve the incidents within SLA

• Own and work on assigned cases and responsible to resolve issues raised within SLAs. 

• Participate in customer workshops and provide presentations of the proposed solution

• Analyze recurring issues and put processes and requirements for tools to better support the customer. 

• Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations. 

• Create technical documentation and procedures 

• This position requires stretch hours if a P0/P1 incident is in progress and on-call duty 24/7 .

What You Need to Be Successful

• Good knowledge on logging systems (Graylog, Kibana, Splunk, etc ) 

• Networking knowledge around VPN, CIDR, subnets, certificates, Security Groups 

• Experience working collaboratively with Engineering, SysOps, DevOps, and Administrators. 

What Makes You Eligible :

• Candidate should be a B.Tech/B.E/M.Tech in E&C or Computer Science 

• Possess 7 to 10 years of enterprise infrastructure technology background 

• Good working knowledge of Automotive Industry IoT solutions based on AWS & Azure 

• Good working knowledge of orchestration tools (Kubernetes) 

• Good working knowledge of container-based environment (Docker Containers) 

• Good working knowledge of Linux flavors 

• Good working knowledge on scripting skills (Python, Shell) 

• Good working knowledge on Automation tools such as Ansible, Puppet, Chef, Terraform / terragrunt IaC 

• Good knowledge of HiveMQ, Kafka and MQTT protocols 

• Awareness of MongoDB and elastic search  

• Scoping and trends analysis via MongoDB, RDS, PostgreSQL 

• Good working Knowledge on monitoring tools (Datadog, Nagios, Zabbix, Grafana, Prometheus)  

What We Offer

• Flexible work environment, depends on test requests, mostly we request to work from office for best test quality results,

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition Reimbursement

• Access to HARMAN Campus Fitness Center and Cafeteria

• An inclusive and diverse work environment that fosters and encourages professional and personal development.

#LI-RD2

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Experience Level

Senior Level