Cloud Operations Engineer

Site Reliability Engineering Specialist

Why this job matters

The Site Reliability Engineering Specialist independently executes activities that help ensures BT is in the best position to deliver the service performance, reliability and availability that internal and external customers expect, through enabling cross-team engineering discussions to achieve scalable, measurable, fault-Considerate and cost-effective cloud services.

What you’ll be doing

The Site Reliability Engineering Specialist independently drives reliability, availability, and performance of BT’s services by embedding AI across the full SDLC, executing CI/CD automation, and implementing scalable, fault considerate, and cost effective cloud solutions. The role focuses on eliminating toil through automation, leading performance and scale testing, improving detection and recovery from incidents, and continuously enhancing engineering practices. The specialist ensures high service quality through rigorous testing of AI frameworks, proactive monitoring, incident retrospectives, and preventive actions, while mentoring engineers, sharing emerging SRE and AI knowledge, and managing delivery to time, budget, and quality targets.

The Skill you'll Need

• Enables AI integration to all stages of the SDLC cycle, from requirement gathering to deployment.
• Executes the implementation of new software development life cycle automation tools, frameworks, and code pipelines (continuous integration/continuous delivery pipelines whilst executing best practices with a focus on the re-use of application code, demonstrates consistent software delivery practices and produces continuous integration/continuous delivery platform.
• Undertakes quality assurance and testing of AI frameworks.
• Manages a diverse team and creates the initial test schedule to deliver all aspects of testing to time, budget and quality targets, ensuring producing outlines of solutions and defining depth of testing required.
• Leads scale testing to measure, tune and optimise system performance.
• Executes the implementation of automation technologies to ensure repeatability, eliminating toil, reducing mean time to detection and resolution and repair services.
• Inspects queue and enable processing to ensure early warning of support issues.
• Executes retrospective and preventive actions after each high severity production incident.
• Executes the implementation of ways to improve working processes within the team.
• Continuously develops and shares with team knowledge on emerging trends and changes in SRE & AI.
• Mentors other site reliability engineers, helping to improve the team’s abilities by acting as a technical resource

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.