Small and Medium Business Growth Manager

SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Are you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?
Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales, account management, and customer success — and is critical to scaling our SMB shipper base and deepening wallet share across the cohort.

The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.

Key job responsibilities
Key responsibilities:
1. Volume & Revenue Growth
- Own and drive volume and revenue targets for the SMB shipper segment
- Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage
- Develop and implement strategies to increase share of wallet among existing SMB shippers
- Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth

2. Account Management
- Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
- Proactively identify at-risk accounts and implement retention strategies to reduce churn
- Negotiate and manage commercial terms in alignment with business objectives

3. New Shipper Activation
- Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment
- Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates
- Work cross-functionally with product, tech, and operations teams to remove onboarding friction and improve self-serve capabilities
- Track onboarding funnel metrics and drive continuous improvement

4. Customer Service Team Management
-Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Basic Qualifications

- Bachelor's degree, or MBA in management, business administration, economics, engineering, marketing
- Experience in analyzing data to drive decisions
- 4–7 years of experience in sales, account management, or business development, preferably in logistics or e-commerce industry
- Experience managing and mentoring customer-facing teams

Preferred Qualifications

- Prior experience working with SMB or D2C segments in India
- Familiarity with logistics/shipping industry dynamics and competitive landscape
- Excellent communication, negotiation, and stakeholder management skills

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Experience Level

Mid Level