Graduate Software Engineer Apprentice - MES Support

Software Engineer - Apprentice

We are looking for motivated engineering graduates to join our Global MES (Manufacturing Execution Systems) team as Graduate Apprentices / Campus Hires. This role provides foundational, hands‑on experience supporting an enterprise MES platform (e.g., Siemens Opcenter) used across global manufacturing sites, while developing technical, process, and customer‑facing skills.

This position is ideal for fresh graduates who are eager to learn, grow, and build a career in digital manufacturing, MES application/platform support, and global IT/OT operations.

Key Responsibilities

MES Platform & Application Support

• Assist in supporting MES application/platform services (e.g., Siemens Opcenter) used for shopfloor execution, eDHR, and manufacturing traceability across global sites.
• Perform routine monitoring and housekeeping activities (service health checks, basic log review, job/queue monitoring) under supervision.
• Support basic configuration, environment readiness tasks, and release/deployment activities in collaboration with senior engineers and implementation partners.

Incident & Service Request Handling

• Assist in handling incidents and service requests related to MES (application access, environment issues, integration failures, performance), following ITSM practices and defined SLAs.
• Coordinate with site IT/business teams, infrastructure, and vendors to support triage, root cause analysis, and timely resolution (with guidance).

Documentation & Process Learning

• Help update knowledge articles, SOPs, and runbooks for MES support, deployments, and recurring issues.
• Learn MES operating model concepts (L1/L2 support, site vs. global responsibilities), change/release practices, and service maturity best practices.
• Adhere to security, access control, and GxP/CSV compliance requirements (documentation discipline, audit readiness) as applicable.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Experience Level

Entry Level