HR Hire to Retire Specialist

Mann And Hummel Filter Pvt Ltd
Bengaluru/Bangalore
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Specialist - H2R

Role Summary

Perform an administrative support of HR processes for MANN+HUMMEL Group

Main Tasks

  • As an SF Specialist, you will advise employees, managers on general HR issues and user questions about our HR Systems (here e.g. SuccessFactors/ SAP)
  • With your communicative skills and your professional and social skills, you ensure a positive consulting experience, primarily by Ticketing Case management system and telephone
  • Perform necessary changes in the system as per give responsibility (both mass uploads and individual), testing of new features which are going to be implemented in to production.
  • Gather information from users, analyze and take necessary steps to resolve the issue within first contact (first response rate)
  • Update Knowledge base and promote it according to issues collected to improve TIER- 1 support
  • Check and resolve data replication errors (Data Replication Monitor).
  • For issues not solvable within own area of responsibility, gather further information as needed and  assign cases to next TIER levels
  • Collect and analyze main source of issues by clusters and interact with different functions for continues improvement and development
  • Beside brought general knowledge in HR topics, develop deep understanding in defined focus area (e.g. SuccessFactors/ SAP)

Key Performance Indicators/Key Result Areas:

  • Keeping deadlines
  • Sticking to the KPI´s defined by corporate H2R Services
  • Regular control of Ticketing tool in order to follow given deadlines

Experience

  • Experience of 1 to 3 years in Hire to Retire processes.
  • Bachelor’s degree in B.com, BBA etc and Masters in HR or a related field
  • Good Knowledge in SAP HCM and SF Employee Central
  • Distinctive service mindset in order to understand the concerns of our employees and to work in a solution-oriented manner even in demanding situations
  • Analytical skills with ability to document problems and solutions understandable for employees and 3rd parties
  • Excellent communication skills in English in order to convincingly convey complex topics to employees.

Experience Level

Entry Level

Job role

Work location
Work locationBangalore, IN, 560022
Department
DepartmentHuman Resources
Role / Category
Role / CategoryHuman Resources Consulting
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameMann And Hummel Filter Pvt Ltd
Job posted by Mann And Hummel Filter Pvt Ltd

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