Senior VMware Infrastructure Analyst

Sr Analyst I

Job Description:

Roles & Responsibilities

· Install, configure, and manage VMware vSphere 7/8.x ESXi Infrastructure

· Perform advanced diagnostics and resolve complex VMware ESXi and vCSA issues

· Troubleshoot ESXi host failures, vCenter outages, and datastore disconnection events

· Build and patch ESXi hosts and vCenter appliances using VLCM, esxcli, and other tools

· Replace custom certificates for vCSA and vSphere Replication (vREP) appliances

· Conduct performance and capacity investigations across clusters, hosts, storage, and VMs

· Configure and manage HA, DRS, SDRS, resource pools, and cluster-level configurations

· Address CPU, memory, and disk bottlenecks and optimize resource usage

· Perform VM migrations (vMotion, Storage vMotion) and resolve related issues

· Support and troubleshoot Fault Tolerance (FT) related configurations

· Manage VCSA backup and restore procedures · Administer vCenter roles, permissions, users, and groups

· Execute routine maintenance: performance tuning, break-fix, troubleshooting, health checks

· Work with server hardware (Lenovo, HP, Dell) and troubleshoot hardware-related issues

· Utilize vendor tools like HP OneView, Lenovo XClarity, Dell OpenManage

· Collaborate with internal teams to resolve technical issues via structured incident/problem/change management processes

· Use ServiceNow (SNOW) for ticketing and workflow tracking

· Document technical solutions and perform knowledge transfer when necessary

 

Required Skills

· VMware vSphere 7/8.x: Installation, configuration, and advanced administration

· vCenter Server Appliance (vCSA) & ESXi troubleshooting

· Patch management via VLCM or esxcli

· Certificate management for vCSA & vREP

· High availability technologies: HA, DRS, SDRS

· Performance tuning and capacity planning for virtual infrastructure

· Hands-on experience with vMotion, Storage vMotion, and FT

· vCenter User and Role Management

· Familiarity with hardware management for Lenovo, HP, and Dell

· Backup and restore strategies for vCSA

· Strong understanding of basic networking

· ITIL practices: Incident, Change, and Problem Management

· Hands-on experience with ServiceNow (SNOW)

 

Good-to-Have Skills

· Knowledge of Aria Operations / Aria Operations for Logs

· Exposure to AWX automation platform

· Familiarity with scripting or automation for VMware environments Soft Skills & Other Requirements

· Strong troubleshooting and analytical skills

· Excellent written and verbal communication

· Ability to work in a dynamic and flexible support environment

· Customer-centric mindset and commitment to issue resolution

· Willingness to work on rotating shifts, including nights/weekends/holidays

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Experience Level

Senior Level