Senior Associate - Storage Technical Support Engineer

Sr. Associate Account Management

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description

Experience: 1+ years in Technical Support/ Networking or Storage Administrator
Job Type: Full-time
Role: Storage Technical Support Engineer
Employment Type: Full Time, Permanent
Role Category: Storage / Hardware / NAS / SAN


Key Skills:
• Hardware, Networking, Desktop Support
or
• Storage Domain, NAS, SAN, Storage, System Administration, NetApp Performance Tuning, Storage Administration, Performance Monitoring, Disk fault, Experience in Backup technology, Experience in Windows Servers, VMware.

Responsibilities and Duties:

• Provide Technical Support in a 24x7 environment on-call/ email/ chat support
• Should be able to resolve production issues and requests based on the SLAs defined.
• Diagnose and troubleshoot NetApp storage hardware issues
• Reproduce issues by re-creating scenarios in a lab environment
• Extensive experience and in-depth knowledge of ONTAP 7-mode and C- Mode
• NetApp FAS series (7 & C Mode) and E series advanced concepts of Data ONTAP
• Strong knowledge on Clustering and High Availability
• Design and implement NetApp storage systems, including installation, configuration,
software upgrades, and storage provisioning.
• Upgrades, and maintenance of switches.
• Diagnose and troubleshoot TCP/IP networking issues
• Experience in ServiceNow ticketing tools

A successful candidate will have a strong aptitude for learning new technologies and understanding how to utilize them for creatively solving problems with at least two years of relevant technical experience. Candidate also possesses strong customer service skills and solid written and verbal communication skills.

Qualifications

Required Experience and Qualifications:
• Bachelor's Degree in IT, Computer Science, or other related fields.
• Technical Support / Networking or Storage Administrator / Desktop Support Engineers
• Strong communication and interpersonal skills.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experience Level

Mid Level