Senior Consultant - Cisco VoIP Solutions

Experience

5-8 Years

Job Description

ROLE AND RESPONSIBILITIES:

• Define the long-term enterprise voice strategy and technology roadmap.
• Lead large-scale migrations from on-premises to cloud collaboration.
• Act as the final escalation point for complex architectural issues.
• Evaluate new collaboration tools and conduct Proof of Concepts (PoCs).
• Manage vendor relationships and negotiate service level agreements (SLAs).
• Driving key KPI improvement month on month
• Drive Knowledge Management , Process management, Client sign off
• Drive Key initiatives, CSIP, Automations , Customer Value additions
• Drive Ticket Reduction, Effort Reduction,
• Lead Client discussion on Key initiatives driving and outcomes
• Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
• Understanding of Benchmarking , Best practices as per industry standard and peer companies which can be driven in the area assigned
• Understanding and adopting AI in the area of operation and able show value addition to client.
• Drive CSAT and TCSAT >4.5 /5.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor’s degree.
• CCIE Collaboration (Cisco Certified Internetwork Expert) highly preferred.
• ITIL v4 Foundation Certified
• Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.

PREFERRED SKILLS:

• Understanding of compliance regulations.

BEHAVIORAL ATTRIBUTES:

• Leadership: Inspires teams and drives technical excellence across departments.
• Strategic Thinking: Aligns technical decisions with overarching business objectives.
• Influence: Communicates technical visions effectively to C-level executives.

Required Technical/ Functional Competencies

PRIMARY SKILLS:

• Advanced deployment of CUCM, CUC, and IM&P.
• Configuration of Cisco Expressways (CUBE, Expressway-C/E) for MRA.
• Deep knowledge of SIP trunking, dial plans, and call routing.
• Troubleshooting via RTMT, Wireshark, and Cisco DNA Center.
• Voice gateway configuration (MGCP, H.323, SIP) on Cisco ISRs.
• Architecture design of global multi-cluster Cisco UC environments.
• Strategy for Cisco Webex DI (Dedicated Instance) and hybrid cloud.
• Advanced security implementation (TLS, SRTP, Cisco ASA/FTD).
• Capacity planning, licensing strategy, and lifecycle management.
• High Availability (HA) and Disaster Recovery (DR) design.

DESIRABLE SKILLS:

• Cisco Unified Contact Center Enterprise (UCCE).
• Knowledge of multi-vendor integration (Avaya, Zoom, Microsoft).
• Financial acumen for infrastructure budgeting and ROI calculation.

Required Behavioral Competencies

Accountability:

• Takes ownership for and ensures accuracy of own work, meets deadlines, and asks questions about possible gaps to ensure clarity of ownership.

Agility:

• Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.

Collaboration:

• Participates in team activities and reaches out to others in team to achieve common goals.

Customer Focus:

• Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.

Communication:

• Effectively communicates in written and oral form, well-organized thoughts to others. Speaks openly and honestly with all employees.

 Drives Results:

• Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets.

Certifications