Senior SAP Customer Service Consultant

Sr. Consultant - SAP CS Job

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.

 

At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.

 

We are looking forward to hire SAP CS Professionals in the following areas :

 

SAP CS ..Customer Service Consultant

• Should have a minimum of 5-7 years of in-depth knowledge of the SAP CS (Customer Service) module .
• Bachelor’s degree in Computer Science or equivalent from an accredited college or university.
• Experience of SAP S/4 HANA Rise on AWS is mandatory
• S4 Certification will be added advantage
• Experience on the following topics in CS module

Org. Structure, CS Master Data / Supporting Doc. Types for Service, Pricing

Corrective Maintenance Service, Preventive Maintenance Service

Service Contract Management,

Service Monitoring and Analytics

Warranty Claim Management - Customer Claim Processing

Warranty Claim Management - Supplier Recovery Processing

In-House Repair (3XK)

Recurring Services

Service Order Management

Interaction Center Service Request Management

Business Process Requirement GAPs and Analysis 

RICEF-W Objects

• Must be proficient in handling Issues/ troubleshooting / support functions.
• Should have experience in building the integration of SAP with applications which are non-SAP.
• Good knowledge on ticketing tools like service now, solution Manager etc.
• Ability to establish and maintain a high level of customer trust and confidence.
• Excellent communication skills.
• Ready to work in 24 x 5 support environment.

 

At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.

 

Our Hyperlearning workplace is grounded upon four principles

• Flexible work arrangements, Free spirit, and emotional positivity
• Agile self-determination, trust, transparency, and open collaboration
• All Support needed for the realization of business goals,
• Stable employment with a great atmosphere and ethical corporate culture

Experience Level

Senior Level