Senior Manager - Complex Non-Individual KYC Operations

Ready to shape the future of work? 

 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting the applications for the role of CNI Operations Manager- Assistant Manager/Manager/Sr Manager 

In this role, the shortlisted candidate will be responsible for overseeing and managing all aspects of KYC processes for Complex non-individuals, specifically tailored for our Australian client. This role is essential in ensuring operational excellence and compliance with regulatory standards. 

Responsibilities 

• Manage day-to-day operations of the KYC process, ensuring efficiency and compliance with Australian regulations. Monitor workflow and allocate resources effectively to meet client demands  

• Monitor staff performance in real-time to ensure optimal productivity, Manage Team leads and their performance metrics 

• Generate daily control reports to maintain operational rigor and oversight 

• Lead and mentor a team of KYC specialists, fostering a culture of continuous improvement and professional development. Conduct regular performance reviews and provide constructive feedback. 

• Identify opportunities for process improvements and implement strategies to enhance productivity and accuracy. Collaborate with cross-functional teams to integrate best practices.  

• Serve as the primary liaison with the client, addressing inquiries and resolving issues promptly. Build strong relationships to understand client needs and deliver tailored solutions.  

• Develop and enforce risk management protocols to mitigate potential compliance risks. Ensure all processes adhere to industry standards and regulatory requirements.  

• Prepare detailed reports on operational performance, process changes, and compliance metrics. Maintain accurate documentation for performance governance reviews and for audit purposes.  

• Drive continuous improvement of Complex Non-Individual KYC processes and controls 

Qualifications we seek in you! 

Minimum Qualifications 

• Bachelor’s degree from a recognized institution 

• Relevant years of leadership expertise in AML/KYC operations with relevant years overall experience 

• Strong hands-on experience in end-to-end KYC operations 

• Effective stakeholder management and escalation handling 

• Excellent communication and interpersonal skills, with strong ability to liaise effectively with internal and external stakeholders.  

• Excellent analytical skills to assess operations, identify inefficiencies, and implement effective solutions. 

• Strong leadership abilities with experience in managing teams and driving performance improvements; ACAMS preferred 

Preferred qualifications 

• Comprehensive knowledge of Australian KYC regulations and compliance standards for Complex non-individuals.  

• Proficient in KYC case management tools and MS Office for reporting and governance. 

• Ability to collaborate effectively across Risk, QA, Compliance, and Transformation functions to strengthen controls and processes. 

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.