Senior Program Manager - Process Innovation and Intelligent Automation

Sr Program Manager

About us:
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful.

Overview about TII
At Target, we have a timeless purpose and a proven strategy. And that hasn’t happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

About this opportunity:

The vision of the Process Innovation and Intelligent Automation (PI&A) team is to Scale automated process discovery into an intelligence layer to accelerate process redesign, bridge modernization, and advance automation and agent-powered execution—delivering near-term value and sustained growth for Target.

The Program Manager role reports to the Director – Process Engineering and leads the design, governance, and execution of cross-functional programs that enhance operational effectiveness. This role translates strategic priorities into structured, outcome-driven initiatives with clear goals, milestones, and measurable impact.

Partnering closely with Process Engineers, Product Managers, Support and Business teams, the Program Manager ensures programs are designed end-to-end with optimized efficiency, strong data integrity, and scalable governance models. This individual applies systems thinking and strategic insight to connect dependencies, proactively shaping future-state operating models beyond immediate execution.

The role requires strong leadership, stakeholder influence, and conflict management skills to align diverse teams, manage competing priorities, and drive sustainable results. As a representative of the team in enterprise forums, the Program Manager plays a key role in reinforcing consistency, improving data-driven decision making, and delivering long-term business value.

As a Program manager, you will need to have the experience and skills to:

• Lead and oversee the Project Management Office (PMO) for the PI&A team, ensuring effective governance, execution discipline, and delivery oversight.
• Establish and manage structured reporting systems and databases to monitor, track, and provide visibility into team initiatives and project performance.
• Translate strategic enterprise priorities into actionable plans, defined deliverables, and measurable milestones.
• Drive end-to-end project management activities, ensuring timelines, dependencies, risks, and outcomes are proactively managed.
• Lead the PMO for the Process Mining Center of Excellence (CoE), ensuring alignment with enterprise standards and value realization objectives.
• Engage and communicate effectively with stakeholders across multiple levels of the organization, providing clear updates, insights, and recommendations.
• Manage communications and partnerships with vendors and external consultants to ensure alignment, accountability, and successful outcomes.
• Build and maintain strong cross-functional relationships to foster collaboration and enterprise-wide alignment.
• Design, implement, and manage enterprise-level programs for PI&A, ensuring scalability, governance, and measurable business impact.
• Collaborate effectively within a team-based environment, contributing to shared goals and continuous improvement.
• Prioritize and coordinate competing initiatives, ensuring optimal resource allocation and alignment with strategic objectives.

Requirements:

• Bachelor’s Degree
• Minimum of 8 years of work experience preferably in a PMO role
• Excellent working knowledge of the Microsoft Office Suite (especially PowerPoint, Excel)
• Proficient with Smartsheets, Miro, online collaboration tools
• Ability to effectively deliver outcomes for the activities and objectives listed above
• Experience with being a PMO for transformation teams will be an added benefit

Experience Level

Senior Level