How much salary can I expect as a Senior Quality Evaluator in Concentrix in Bengaluru/Bangalore?

You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

What is the eligibility criteria to apply for Senior Quality Evaluator in Concentrix in Bengaluru/Bangalore?

The candidate should have completed the required education and people who have 5 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.

Is there any specific skill required for this job?

The candidate should have sound communication skills and sound communication skills for this job.

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Both Male and Female candidates can apply for this job.

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Senior Quality Evaluator

Concentrix

Senior Quality Evaluator

Concentrix

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Description

Sr. Quality Evaluator

Job Title:

Sr. Quality Evaluator

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities

Monitor daily transactions and meet the monthly targets
Report monitoring trends and deviations to the management
Make recommendations for process quality improvements
One on one coaching of agents
Perform Root Cause Analysis on identified defects & identify corrective measures
Perform Training need identification
Evaluate Customer Interactions
Participate in internal/external calibrations

Key Skills and knowledge:-

Understanding of the Banking Process
Knowledge of Banking & AML Regulations
Analytical Skills
Pattern Analysis
Attention to Detail
Problem-Solving Skills
Critical Thinking
Decision Making

Excellent oral and written communication skills, ability to interact with customers, clients, and colleagues.
Experience in working on MS Office / Google Suite tools.
Teamwork and collaboration with other team members.
Time management and the ability to meet deadlines.
Analytical and critical thinking skills to analyze complex data and recommend solutions.
Ability to meet tight deadlines & work in a high-paced work environment.
Committed to providing objective and unbiased analysis of work production.

Educational qualification: Graduation

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Bangalore - MTP Karle 5th, 6th, 7th Floors

Language Requirements:

Time Type:

Full time