Storage and Data Protection Support Engineer

Storage & Data Protection Support Engineer

Req ID: 376649 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Storage & Data Protection Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role Overview
We are looking for a proactive Storage & Data Protection Support Engineer to provide first-level support for enterprise storage, backup, and SAN environments. The role involves handling incidents, performing restore operations, monitoring infrastructure, and ensuring smooth day-to-day operations of critical systems.
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Key Responsibilities
1. Backup & Data Protection Operations
•    Perform backup and recovery activities: 
o    File-level restore, VM restore, BMR (Bare Metal Recovery)
o    NBMR restore and configuration (NetBackup)
•    Troubleshoot and resolve backup failures and incidents
•    Configure backup components: 
o    File-level (FL) backup
o    NBMR (NetBackup Bare Metal Restore)
o    Acronis backup solutions
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2. Data Domain Monitoring & Support
•    Monitor and respond to Data Domain alerts: 
o    Connectivity issues
o    Temperature alerts
o    Hardware failures
•    Escalate critical issues and coordinate with vendors
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3. Storage & SAN Operations
•    Perform basic configuration and support for storage arrays: 
o    Dell EMC XtremIO (XIO), PowerMax, Unity, PowerStore
o    VPLEX (Local & Metro)
o    Pure Storage, IBM storage systems
•    Execute storage provisioning and LUN-related tasks
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4. SAN Administration
•    Perform SAN zoning and configuration on: 
o    Brocade switches (SANnav)
•    Troubleshoot SAN connectivity issues
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5. NAS & Replication
•    Configure and support NAS environments: 
o    Unity, Isilon (SMB/NFS protocols)
•    Assist in replication setup and failover activities
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6. OS & Virtualization Support
•    Configure storage mounts and connectivity on: 
o    Windows and Linux servers
o    VMware ESXi environments
•    Support VMware operations: 
o    Datastore provisioning and expansion
o    VM storage vMotion
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7. Monitoring & Incident Management
•    Monitor infrastructure performance using tools like Grafana
•    Track performance of: 
o    Storage arrays (XIO, PowerMax, PowerStore, Unity, VPLEX)
o    SAN ports (Brocade)
o    NAS (Isilon)
o    OS (Linux/Windows)
•    Perform: 
o    Log collection and analysis (SAN/Array)
o    Initial issue diagnosis and escalation
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8. Vendor Coordination & Support
•    Create and manage support tickets with: 
o    Dell EMC, Pure Storage, IBM
•    Coordinate for: 
o    Hardware replacements
o    Issue resolution and escalation
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Required Skills & Experience
Mandatory Skills
•    5–8 years of experience in Storage & Backup Support
•    Hands-on experience with: 
o    NetBackup / Backup & Recovery operations
o    Brocade SAN (zoning, SANnav)
o    Dell EMC storage (XIO, PowerMax, Unity) – basic level
•    Good understanding of: 
o    Linux & Windows environments
o    VMware (datastore & storage integration)
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Preferred Skills
•    Exposure to: 
o    Data Domain
o    VPLEX, Pure Storage, IBM storage
o    Acronis backup
•    Familiarity with: 
o    NAS (Isilon, Unity)
o    Monitoring tools (Grafana)
•    Basic scripting knowledge (Shell/Python) is a plus
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Certifications (Preferred)
•    Dell EMC / Storage Certifications
•    Veritas NetBackup Certification
•    VMware (VCP)
•    ITIL Foundation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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Experience Level

Senior Level