System Support Specialist

System Support Specialist I

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role 

The System Support Specialist is crucial in providing technical support, troubleshooting issues, and  maintaining Salesforce systems and other Applications. Their expertise ensures that users can effectively  utilize salesforce / other technology resources and overcome technical challenges in their day-to-day  work. Their knowledge of Internal Systems enables Fivetran to leverage the platform's full potential to  drive sales, marketing, and customer service effectiveness. 

This is a full time position based out of our Bangalore office, with the flexibility to work from home. This role will require working during fixed night IST hours 5PM - 2AM and occasionally may be asked to work different shifts based on business needs. 

Technologies You’ll Use 

• Salesforce 
• SQL 
• Apex 

What You’ll Do 

• Working on Daily Incoming Issues and resolving them within the given SLA 
• Work on the root cause analysis for Recurring Issues 
• Proactiveness in identifying the process improvements & taking ownership of lower complex issues, and driving permanent resolution 
• Working knowledge of business processes supported by our systems, building an understanding  of cause-and-effect relationships, documentation, and Ownership of assigned task
• Perform day-to-day administration, handle issues, and troubleshoot our Internal Applications. 
• Implement low- to medium-complexity configuration changes in Salesforce (e.g., Flows, validation rules, fields, reports, layouts) to support business requirements.
• Provide technical and functional support to internal users of Salesforce and other related  applications. 
• Log and track identified system problems through to resolution 
• Test solutions that the other team members have built 
• Provide immediate response to all issues and drive these issues to closure 

Skills We’re Looking For 

• Excellent Communication Skills – Min. 3 years experience in Support 
• Min. 3 years of Salesforce Technical Support Experience and Salesforce Admin Experience 
• Should be skilled in Identifying the area of automation and highlight to next level 
• Skilled in tuning the basic SQL queries to fix Production issues 
• Skilled in analyzing the automation scripts and a basic understanding of the System  architecture 
• Ability to work in a fast-paced, highly collaborative environment and function in global arenas 
• Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue  resolution
• Skilled in Critical Thinking and has the ability to see the bigger picture, finding the route cause of a problem rather than treating the symptom. 

Optional Bonus Skills 

• High-level understanding of CPQ
• Salesforce Admin certification
• Proficiency reading and troubleshooting code
• Experience working with Salesforce-integrated tools such as LeanData, NetSuite, or similar revenue operations systems
• Experience supporting Sales, Marketing, or Finance system workflows in a SaaS environment
• Experience working with ticketing systems (e.g., Jira, Zendesk, ServiceNow)

#LI-REMOTE

#LI-DB1

 

 

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.     

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.

Experience Level

Mid Level