Systems Analyst - ServiceNow Business Analyst

Systems Analyst (IND)

Position Title:

Systems Analyst (IND)

Job Family:

BSP > Business Support

Shift:

Job Description:

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list. 

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Carelon Global Solutions India is seeking for Business Analyst who is accountable for developing, supporting and managing the system.

JOB RESPONSIBILITY

• Be involved and participate in the overall application lifecycle
• Focus on coding and debugging
• Collaborate with development and Business teams
• Build high-quality reusable code that can be used in the future
• Develop functional and sustainable web applications with clean codes
• Troubleshoot and debug applications

QUALIFICATION

Bachelor’s or Master’s degree

EXPERIENCE

• 2–5 years of experience in business analysis, specifically with ServiceNow implementation projects
• Strong functional knowledge of ServiceNow ITSM (Incident, Change, Problem, Knowledge, Service Catalog).
• responsible for gathering requirements, mapping processes, conducting gap analysis, and ensuring ServiceNow solutions (ITSM, CSM, FSM and Scoped apps) are implemented efficiently to meet organizational goals. 
• Gather business requirements and translating them into functional specifications, epics, and detailed user stories with acceptance criteria.
• Engaging with stakeholders to understand their goals, guiding them on out-of-the-box (OOTB) functionality, and challenging custom enhancement requests to minimize technical debt.
• Creating test scenarios, collaborating with QA teams, and supporting User Acceptance Testing (UAT) to validate that functionality meets business needs.

SKILLS AND COMPETENCIES

• Required Knowledge of ServiceNow, workflow optimization, process modeling, ServiceNow configuration (ITSM),
• Excellent communication skills, Analytical skills

THE CARELON PROMISE

Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom.
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center.

EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.

Job Type:

Full time

Experience Level

Mid Level