Systems Engineer - Cloud Security Operations

Systems Engineer - Zscaler

, India

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

April 22, 2026

Business Unit:

Projects and Technology

Experience Level:

Early Careers

Job Description:

What’s the role

The Zscaler Operations Engineer will be responsible for managing, operating, and optimizing cloud security services including ZIA, ZPA, and ZDX. The role requires strong networking fundamentals, automation skills, and hands-on experience with ITSM processes.

What you’ll be doing

Zscaler Platform Operations

• Manage and operate ZIA, ZPA, and ZDX platforms on a daily basis.
• Monitor Zscaler dashboards, alerts, logs, and ensure service availability.
• Perform policy configuration, updates, and troubleshooting.
• Use ZDX to analyze end-to-end user experience and application performance.
• Optimize Zscaler policies for security and business needs.

Networking & Security

• Work with proxy concepts, zero-trust architecture, and identity-based access.
• Analyze traffic flows using logs etc.
• Collaborate with network and security teams for end-to-end connectivity.

Automation & Integrations

• Utilize Zscaler APIs for automation, reporting, and configuration.
• Build workflows using Power Automate or scripts for control operation executions.
• Automate repetitive operational tasks to improve efficiency.

ITSM Operations

• Manage ServiceNow requests, changes, and incidents following ITIL guidelines.
• Perform incident triage, root cause analysis, and resolution.
• Document operational procedures and knowledge articles.
• Participate in change management and impact assessment.

Monitoring & Reporting

• Create reports on platform health, performance, and security posture.
• Track connector status, bandwidth usage, user experience, and analytics.
• Recommend improvements to enhance service reliability.

What you bring

• Bachelor’s in Technology or related degree with minimum 5 years’ hands-on experience with ZIA, ZPA, and ZDX.
• Strong understanding of networking concepts and protocols.
• Exposure to SSL/TLS, SAML, OAuth.
• Experience with APIs, automation, or scripting.
• Familiarity with ServiceNow and ITSM processes.
• ·Strong troubleshooting capabilities.

Preferred Certifications

• Zscaler certifications (ZIA Admin, ZPA Admin, ZDX Specialist).
• Azure/AWS Fundamentals or Associate-level.

Soft Skills

• Strong analytical and troubleshooting skills.
• Excellent documentation and communication abilities.
• Cross-functional collaboration skills.
• Proactive mindset with focus on continuous improvement.
• Team player

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a value-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and international teams.
• Gain access to a wide range of training and development programs.

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

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Shell in India

Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalization, and business operations.

Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country.

Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities.

Shell owns and operates an LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and an LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Spring Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Spring is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure.

Our three capability centers across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector.

We are committed to positively contributing to the communities in which we operate through programs on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.