Team Leader - Content Operations

Team Leader

Position Overview:

 

Entity Content team is responsible for providing Organization level data for companies across the globe. Entity Content provides single version for the truth for Organizations and acts as a base reference data provider for other content sets in LSEG.  As Team Leader the primary job is to manage a team of Content Analysts and Senior Content analysts to drive the division’s roadmap, achieving or exceeding service, productivity, and quality targets.

Essential Day-to-Day Responsibilities:

             

• Take complete responsibility for data quality, accuracy, timeliness and completeness of the team.

• Drive customer focus, ensure highest levels of Service and Quality that meets/exceeds customer and stakeholders' expectations

• Develop and maintain working knowledge of Entity Content processes.

• Strategize and set direction to improve quality and drive automation/simplification within Entity Content Operations

• Establish & maintain metrics to track & improve performance & Quality on a regular basis.

• Handle performance & people challenges if any to create a high-performance culture within the team. Reward high performance, deal with poor performance.

• Conduct regular 1:1s with the team members to discuss performance issues and to support development requirements.

• Work with content specialists to Investigate & establish new policies that could provide efficiency gains or quality improvement.

• Plan & assess resource requirement within the team backed by clearly defined metrics/statistics.

• Ensure all SLAs are met with accuracy. Ensure internal/external stakeholders are updated of the progress on a regular basis.

• Plan work allocation for the process & analysts. Prioritize tasks & projects within the team.

• Responsible for training & on boarding of new employees within the team

 

Qualifications

 

Education:

 

• Graduate's in finance or equivalent.

 

Required Skills:

 

• Understanding of high level Entity Content processes is added advantage

• Must have displayed ability to drive & execute a tasks/projects independently or with minimal supervision.

• Ability to challenge current methodologies and be a change catalyst, to identify and bring in operational efficiencies.

• Possesses excellent oral and written communication skills.

• Ability to adopt to a fast-paced work environment.

• Ability to work independently under pressure.

• Strong critical thinking, diagnostic and problem-solving skills.

• Experience consulting with clients & Stake holders to determine needs.

• Proven track record in the previous role/s

 

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level

Senior Level