Technical Analyst - Bespoke Application Support

Technical Analyst-Bespoke Applications

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Bespoke application support engineers. Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements

What you'll do 

• Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Provide Technical Leadership in own specific area of expertise.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Contribute to the development of technical procedures and standards to meet business and customer requirements.
• Escalate issues in line with company processes to ensure customer demands are met.
• Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
• Evaluate escalations and resolve appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience

What you'll need 

• Bachelor’s degree or equivalent in Business, Information Technology, or related field.
• 3+ years of hands-on experience with Bespoke applications
• Works under general supervision. Uses discretion.
• Demonstrates analytical and systematic approach to resolving complex problems and assignments.
• Takes initiative in identifying and negotiating appropriate development opportunities.
• Able to define and follow instructions and procedures
• Proven experience in IT Service environment.
• Demonstrates the ability to absorb and apply technical information.
• Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Ideally certified in appropriate technologies to support business strategy.
• Demonstrates an organised approach to work.
• Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
• Proven ability to work under pressure and to tight deadlines.
• Routine administrative skills

Experience Level

Mid Level