ServiceNow Technical Architect

Technical Architect - ServiceNow Architect, ITSM & Implementation

Scope:

• Partner with business, IT operations, and engineering teams to deliver scalable ServiceNow solutions focused on ITSM and Integrations.
• Provide hands-on developmet and technical leadership for enterprise ServiceNow implementations.
• Drive automation, process optimization, platform governance, and operational improvements.
• Support platform innovation while mentoring developers and collaborating with stakeholders.

Technical Environment:

• ServiceNow Modules: ITSM, Service Catalog, Knowledge Management, IntegrationHub
• Development: JavaScript, Glide scripting, Flow Designer, Business Rules, Client Scripts, UI Policies
• Integrations: REST, SOAP, LDAP, OAuth, SSO, JDBC, MID Server
  Automation & Operations: Flow Designer, Scheduled Jobs, Notifications, Orchestration
• Platform Enhancements: Service Portal, Workspace, UI Builder
  DevOps & Governance: ATF, CI/CD pipelines, Agile, Git, Jenkins, security best practices

What you’ll do:

Design & Architect

• Design scalable and maintainable ITSM and integration solutions on the ServiceNow platform.
• Translate business requirements and ITIL processes into technical designs and workflows.
• Define development standards, reusable components, and platform best practices.
• Lead technical discussions, architecture reviews, and solution design workshops.

Develop & Deliver

• Configure and develop ITSM modules including Incident, Problem, Change, Request, and Service Catalog.
• Develop workflows, catalog items, client scripts, UI policies, business rules, Script Includes, and Flow Designer automations.
• Build and maintain integrations with enterprise applications using REST, SOAP, LDAP, JDBC, OAuth, SSO, and MID Server.
• Develop automation solutions using IntegrationHub, Flow Designer, and orchestration capabilities.
• Enhance user experience through Service Portal, Workspace, and UI Builder customizations.

• Guide & Govern

• Provide technical leadership, mentoring, and code reviews for development teams.
• Ensure solutions are scalable, secure, maintainable, and aligned with platform standards.
• Support governance activities, compliance requirements, and release management processes.
• Collaborate with cross-functional teams to improve operational efficiency and service delivery.

Operate & Optimize

• Support platform upgrades, patches, and release activities with minimal business impact.
• Monitor platform health, troubleshoot issues, and optimize system performance.
• Ensure reliability and stability of integrations, workflows, and automation processes.
• Drive continuous improvement initiatives and platform optimization strategies.

What we are looking for:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 9–11 years of IT experience with strong hands-on ServiceNow development experience.
• Strong expertise in ITSM implementation, customization, and enterprise integrations.
• Deep proficiency in JavaScript, Glide scripting, Flow Designer, and IntegrationHub.
• Hands-on experience designing and supporting REST/SOAP APIs, LDAP, OAuth, SSO, JDBC, and MID Server integrations.
• Strong understanding of ITIL processes and ServiceNow best practices.
• Experience with Service Portal, Workspace, UI Builder, and automation solutions.
• Knowledge of Agile delivery, CI/CD pipelines, automated testing, and DevOps practices.
• Strong communication, stakeholder management, and technical leadership skills.
• ServiceNow certifications such as CSA and CIS-ITSM preferred.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level