Technical Project Manager - ServiceNow Platform

Technical Project Manager - ServiceNow, ITSM/CMDB, PMP & Prince2

Scope:

• Lead and manage end-to-end ServiceNow programs and projects across implementation, enhancement, and transformation initiatives.
• Own project governance including scope, schedule, cost, quality, risk, and stakeholder management.
• Basic understanding of ServiceNow platform capabilities and exposure to modules such as ITSM, CMDB, and Service Portal.
• Drive delivery excellence and ensure alignment with business objectives and organizational strategy.
• Manage cross-functional teams and ensure seamless coordination between business and technical stakeholders.
• Establish structured project controls, reporting mechanisms, and performance tracking.

Technical Knowledge:

• Working knowledge of project management concepts and life cycle
• Basic knowledge of ServiceNow platform capabilities and architecture.
• Exposure to modules such as ITSM, CMDB, and Service Portal.
• Familiarity with integrations (REST/SOAP APIs, MID Server) and third-party system interfaces.
• Knowledge of SDLC methodologies (Agile, Scrum, Waterfall, Hybrid).
• Understanding of ITIL processes and Service Management best practices.
• Awareness of release management, change management, and deployment cycles within ServiceNow.

What You’ll Do:

• Develop comprehensive project plans including scope definition, milestones, resource allocation, and budgeting.
• Drive requirement workshops and ensure clear documentation of business and functional requirements.
• Monitor project progress through KPIs, dashboards, and governance reviews.
• Identify, assess, and mitigate risks and dependencies proactively.
• Manage stakeholder expectations and provide clear, consistent executive reporting.
• Facilitate Agile ceremonies or stage-gate reviews as applicable.
• Ensure smooth UAT, go-live planning, and post-implementation stabilization.
• Lead vendor management, contract adherence, and performance tracking where applicable.
• Promote continuous improvement and lessons learned for future initiatives.

What We Are Looking For:

• 10 years of IT experience with strong project management background.
• Basic understanding of ServiceNow platform capabilities and exposure to modules such as ITSM, CMDB, and Service Portal.
• Proven track record of successfully delivering complex IT projects (ServiceNow included).
• Strong stakeholder management skills.
• Excellent risk management, problem-solving, and decision-making capabilities.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong communication and presentation skills with executive-level exposure.
• PMP / PRINCE2 / Agile certification preferred.
• ServiceNow certifications (CSA / Implementation Specialist) are an added advantage.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Experience Level

Senior Level