Senior AV and Desktop Support Technician

Technician 3, Desktop Support

Company Description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Job Description

Job Description:

• Lead the setup, operation, and support of all AV and immersive systems for client visits to the CBC, executive briefings, live events & Townhalls.
• Serve as the primary technical point of contact for AV-related queries, delivering polished, proactive, and professional support to clients, facilitators, and employees.
• Provide Av Support to employees/clients, visitors during training sessions/meetings in Training rooms.
• Confident and poise in front of clients and visitors, ensuring a consistently outstanding customer experience.
• Coordinate with specialist vendors and service providers for advanced troubleshooting & solutions/hardware break fix issues.
• Operate, maintain, and troubleshoot a wide range of AV technologies, including LED video walls, interactive touch displays, projectors, sound systems, digital signage, Apple TVs, Miracast etc.
• Provide support for employees with Teams call setup, connectivity, and troubleshooting in conference rooms and board rooms.
• Perform regular AV system checks, preventive maintenance, and basic repairs to ensure optimal performance and reliability.
• Liaise and coordinate with external AV vendors, technology partners, the backend Voice teams for advanced troubleshooting, warranty support, upgrades, new installations, continuous improvement initiatives, and to ensure timely, high-quality service delivery and seamless integration of new technologies.
• Maintain accurate records of AV system configurations, cabling, and maintenance activities on Service Now.
• Coordinate with internal asset managers to provide essential data related to EOL AV systems and assist them with hardware disposal.
• Ensuring compliance with safety and operational standards.

 

Additional Information

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Experience Level

Senior Level