Senior Windows and Active Directory Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Microsoft Windows Server Administration
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity. This position requires a proactive approach to maintaining system reliability and supporting operational excellence across multiple teams and platforms.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution.
- Develop and maintain comprehensive documentation to support troubleshooting and knowledge sharing.
- Monitor system performance and recommend improvements to enhance operational stability.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows Server Administration.
- Experience in managing and implementing Requests for Change to minimize operational disruptions.
- Strong troubleshooting skills to diagnose and resolve complex system incidents.
- Ability to collaborate effectively with vendors and cross-functional teams to address technical challenges.
- Familiarity with maintaining and updating knowledge base articles to support team efficiency.

Additional Information:
- The candidate should have minimum 5 years of experience in Microsoft Windows Server Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.