Video Operations Engineer

Video Operations

Experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations. • Good understanding of how video streaming works. • Experience in configuring Video Streaming devices like Encoders, Packagers etc. • Proven experience in monitoring-control of broadcast environments for Satellite based content delivery. • Technical proficiency in using and enhancing monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic, Raptor], Prometheus, Splunk, Elk, Ineoquest, Harmonic VOS) to analyze and identify faults. • Experience with scripting languages such as SQL, python, and UNIX shell scripts • Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation through SOP’s. • Demonstrated ability to handle outage management and drive the resolution of service disruptions. • Expertise in managing and implementing change activities, including pre- and post-change validations. • Experience with bridge management and effective communication with internal, external, and vendor stakeholders for issue resolution. • Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally. • Experience in alert management, recovery, incident management and service ownership, specifically for Satellite Broadcast (DBS) application. • Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements • Work with team to implement process improvements to enhance operational efficiency and service reliability • Ability to work in team in diverse/ multiple stakeholder environment • Good communication skills