Workplace Ambassador - Hospitality and Employee Experience

Workplace Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities Hospitality and Guest Experience Deliver warm, professional, and personalized welcome experiences for all employees, visitors, clients, and guests entering the workplace. Anticipate guest needs proactively, offering refreshments, directions, amenities, and assistance before being asked. Create memorable first impressions that reflect positively on the organization's brand and culture. Handle VIP visits and executive guests with heightened attention to detail, discretion, and exceptional service standards. Manage visitor experience from arrival through departure, ensuring smooth transitions and addressing any concerns immediately. Cultivate a welcoming atmosphere in reception and common areas through attentive presence, professionalism, and genuine care. Workplace Experience and Hospitality Services Support workplace hospitality services including pantry management, coffee bar operations, and communal space upkeep. Prepare and serve refreshments for meetings, events, and daily hospitality offerings with attention to presentation and quality. Monitor and replenish pantry supplies, coffee stations, and amenity areas throughout the day. Coordinate catering orders for meetings and events, liaising with vendors to ensure timely delivery and proper setup. Manage meeting room preparations including room setup, technology checks, refreshment placement, and cleanliness verification. Respond to workplace service requests promptly, including temperature adjustments, lighting issues, or comfort concerns. Conduct regular walkthroughs of common areas, address immediate needs, and report maintenance requirements. Create a hospitality-driven culture by engaging with employees, learning preferences, and personalizing service where possible. Employee Services and Engagement Serve as the primary point of contact for employee inquiries regarding workplace services, amenities, and facilities. Provide concierge-style support including directions, building information, local recommendations, and general assistance. Coordinate workplace amenities such as bicycle storage, locker assignments, wellness room bookings, and other employee services. Support employee moves, workspace changes, and onboarding experiences ensuring smooth transitions and positive first impressions. Facilitate workplace events, town halls, and social activities by managing logistics, setup, and attendee support. Build rapport with employees, learning names and preferences to deliver personalized, thoughtful service. Gather informal feedback on workplace experience and communicate insights to facility management teams. Communication and Coordination Maintain effective communication with facility management, security, housekeeping, and technical teams to coordinate seamless service delivery. Update digital displays, signage, and communication boards with current information, events, and announcements. Manage meeting room booking systems, resolving scheduling conflicts and optimizing space utilization. Communicate facility updates, service disruptions, or important notices to employees clearly and proactively. Coordinate with building management on visitor parking, access issues, and building-wide communications. Serve as liaison between occupants and service providers during maintenance activities or facility work. Document service requests, incidents, and feedback using facility management systems or logbooks. Continuous Improvement and Innovation Identify opportunities to enhance workplace experience through service innovations or process improvements. Stay informed about hospitality trends, workplace experience best practices, and employee engagement strategies. Recommend improvements to reception operations, visitor management processes, or hospitality service delivery. Participate in training programs to develop hospitality skills, workplace knowledge, and professional capabilities. Share best practices with fellow Workplace Ambassadors across multiple locations or shifts. Contribute creative ideas for workplace events, employee appreciation initiatives, or experience enhancements. Required Qualifications Education Diploma or Bachelor's degree in Hospitality Management, Business Administration, Communications, or related field. Professional certifications in hospitality, customer service, or workplace experience are advantageous. Experience 2-4 years of experience in hospitality, customer service, reception, or guest relations roles. Background in hotels, corporate hospitality, luxury retail, airlines, or high-end service environments preferred. Proven track record of delivering exceptional customer experiences and handling diverse guest needs. Experience managing front desk operations, visitor management, or concierge services. Familiarity with corporate office environments and workplace service delivery is beneficial. Technical Skills Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Experience with visitor management systems (Envoy, Proxyclick, or similar platforms). Familiarity with meeting room booking systems and workplace management software. Comfortable with basic troubleshooting of conference room technology and audiovisual equipment. Ability to learn new workplace technology platforms and digital tools quickly. Core Competencies Exceptional interpersonal skills with genuine warmth, empathy, and emotional intelligence. Outstanding communication abilities, both verbal and written, with professional telephone etiquette. Service-oriented mindset with passion for creating positive experiences and exceeding expectations. Strong attention to detail ensuring accuracy in visitor records, messages, and administrative tasks. Professional appearance and demeanor maintaining high standards of personal presentation. Cultural awareness and ability to interact respectfully with people from diverse backgrounds. Discretion and confidentiality when handling sensitive information or situations. Problem-solving abilities to address unexpected situations calmly and resourcefully. Positive attitude and resilience maintaining composure during busy periods or challenging interactions. Flexibility and adaptability to changing priorities, last-minute requests, and evolving workplace needs. Team collaboration skills working effectively with facility teams and service providers. Time management capabilities to balance multiple responsibilities and priorities simultaneously. Hospitality Excellence Attributes Anticipatory service mindset—identifying and addressing needs before guests or employees ask. Gracious demeanor that makes everyone feel welcomed, valued, and important. Memory for faces, names, and preferences to personalize interactions and build relationships. Active listening skills to understand spoken and unspoken needs. Recovery skills to handle service failures or complaints with professionalism and turning negatives into positives. Attention to sensory details including ambiance, cleanliness, comfort, and aesthetics. Understanding of hospitality service standards and commitment to consistency and quality. Preferred Qualifications Experience in five-star hotels, luxury hospitality brands, or premium corporate environments. Training in hospitality management, service excellence programs, or customer experience methodologies. Knowledge of workplace experience trends and employee engagement strategies. Understanding of workplace design, space planning, and experience-driven workplace concepts. Multilingual capabilities relevant to the location and client demographics. First Aid, CPR, or emergency response training. Experience supporting corporate events, conferences, or executive meetings. Career Development Opportunities This role provides excellent foundation for career growth within workplace experience, facility management, and corporate hospitality. Pathways include advancement to Senior Workplace Ambassador, Workplace Experience Coordinator, Hospitality Manager, or Facility Management roles. The position offers exposure to corporate environments, professional networks, and diverse service delivery models that support long-term career development in the growing field of workplace experience management. The Workplace Ambassador role at JLL offers the unique opportunity to blend hospitality excellence with workplace innovation, creating environments where people thrive and businesses succeed through exceptional service delivery and genuine care for the workplace community.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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