Kotak Mahindra Bank Limited

Customer Service Manager

Kotak Mahindra Bank Limited
Bhavnagar
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Customer Service Manager_R-WBG OPERATIONS (OPS)-Customer Service Desk

- Manage and oversee customer service operations ensuring high-quality service delivery. - Coordinate with the customer service desk to handle queries and resolve issues efficiently. - Lead and motivate the customer service team to achieve performance targets. - Maintain strong communication channels between customers and internal departments. - Monitor customer feedback and implement improvements to enhance satisfaction. - Ensure adherence to company policies and operational procedures. - Facilitate training and development initiatives for customer service staff. - Work closely with operations to streamline service processes and improve response times.

Job role

Work location
Work locationBhavnagar, 0891-Bhavnagar-GUJ, Bhavna Construction Co, Plot No., 2108/A, G.R. Sterling Centre,, Bhavnagar, Gujarat, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited

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