CRM/Receptionist

The Receptionist is the first point of contact for visitors and clients. This role involves managing front desk operations, handling phone calls, greeting guests, and ensuring smooth communication between departments while maintaining a professional and welcoming environment.

Key Responsibilities:

• Greet and welcome visitors with a warm, positive attitude.
• Handle incoming calls, emails, and inquiries.
• Manage front desk operations, maintaining cleanliness and organization.
• Maintain visitor records and ensure guest check-ins and check-outs are logged.
• Maintain customer databases and update client records accurately.
• Handle customer queries and complaints professionally and promptly.
• Coordinate follow-ups and ensure customer satisfaction.
• Support the sales or service team in managing customer relationships.
• Assist in marketing campaigns and collecting customer feedback.
• Maintain and organize documents, files, and client records.
• Prepare basic reports related to customer service and front office tasks.
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Personal Qualities:

• Well-groomed and presentable.
• Strong interpersonal and organizational skills.