Customer Care Manager - Spare Parts and Dealer Management
Mahindra And Mahindra Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Care Manager
Responsibilities & Key Deliverables
To achieve Spare part targets through dealers/distributors.
• Governance of Spare part centre.
• Identification of distributors.
• Identification of 3 S dealers (Sales, Service & Spares), upgrading existing dealers to 3 S dealers ensuring growth & development.
• Scrutinize dealer’s financial health and do financial planning accordingly.
• Crucial role in explaining the schemes rolled out by company, deploying schemes at dealers/distributors, Customization of scheme (mix of product – parts as per dealer)
• Implementation of strategy/schemes for new product launch.
• Facilitate in Capturing Product ORC (Open Resolve Close) data, training field staff in using the application.
• Liaison with the Head CCM Farm Machinery and the dealers.
• Management & training of field staff.
Experience
1 – 5 years of relevant experience in Harvester’s and Implement business.
Industry Preferred
Qualifications
General Requirements
Our commitment to Diversity, Equity, and Inclusion
Experience Level
Mid LevelJob role
Job requirements
About company
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