Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SD-WAN Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:
*Flexible to work in 24x7 rotational shifts, including weekend
*Excellent communication skills
*Expected to perform independently and become an SME.
*Required active participation/contribution in team discussions.
*Contribute in providing solutions to work-related problems.
*Provide timely and effective technical support to clients.
*Troubleshoot and resolve system or application issues.
*Document client issues and resolutions for future reference.
*Collaborate with cross-functional teams to enhance system performance.
*Stay updated on industry trends and best practices.

Professional & Technical Skills:
*Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
*Must to Have Skills : Cisco Viptela, Cisco Meraki, Juniper *MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, Hpe Silverpeak
*Good to have Skills : BGP, OSPF, HSRP, VRRP, STP, SVI, VTP
*Good to have knowledge on Skills : Cloud Networking, Automation, Wireless, Firewalls
*Proficiency in SD-WAN Operations and implementation
*Strong understanding of network protocols and configurations.
*Experience in designing and deployment of SDWAN network.
*Experience in troubleshooting network connectivity issues.
*Knowledge of ITIL framework for service management.
*Hands-on Experience with network monitoring tools.


Additional Information:
* Strong communication and documentation skills.
* Ability to work under pressure and in 24x7 environments.
* Experience in global operations or managed service environments is a plus.

* Education:
* Bachelor s degree in Computer Science, Electronics, or equivalent field.
* Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) are preferred.