Waiter / Steward

Job Title: Steward – Food & Beverage Service

Location: Hotel Shubham Grand, Infocity, Patia, Bhubaneswar

Department: Food & Beverage (Restaurant & Banquets)

Reports To: Restaurant Captain / F&B Supervisor / Restaurant Manager

Job Summary

The Steward is responsible for delivering prompt, courteous, and professional food & beverage service while ensuring an exceptional dining experience for guests. The role requires maintaining high standards of hygiene, presentation, and customer service in accordance with Hotel Shubham Grand’s service standards. 

Key Responsibilities

Guest Service

* Welcome guests warmly and escort them to their tables.

* Present menus and explain dishes, beverages, and daily specials.

* Take accurate food and beverage orders using the hotel’s POS system.

* Serve food and beverages promptly following standard service procedures.

* Ensure guests are satisfied throughout their dining experience.

* Handle guest requests and complaints politely, escalating issues when necessary.

Restaurant Operations

* Prepare the restaurant before opening, including table setup and station readiness.

* Maintain cleanliness and presentation of dining areas at all times.

* Clear and reset tables efficiently for the next guests.

* Refill water, condiments, and other guest requirements promptly.

* Assist in buffet setup, banquet functions, and special events.

Hygiene & Safety

* Follow all FSSAI food safety and hygiene standards.

* Maintain personal grooming and professional appearance.

* Ensure crockery, cutlery, and glassware are clean and properly arranged.

* Follow hotel health, safety, and fire procedures.

Teamwork

* Coordinate effectively with kitchen, housekeeping, and front office teams.

* Support colleagues during peak service hours.

* Attend daily briefings and training sessions.

* Assist in inventory counting and reporting damaged or missing service items.

Qualifications

* Minimum qualification: 10+2 (Hotel Management diploma/certificate preferred).

* 0–2 years of experience in a hotel or restaurant (Freshers with hospitality training may also apply).

* Basic English communication skills.

* Knowledge of food & beverage service standards is desirable. 

Skills Required

* Excellent customer service attitude.

* Good communication and interpersonal skills.

* Positive personality with a professional appearance.

* Ability to work in a fast-paced environment.

* Team player with attention to detail.

* Basic knowledge of POS billing systems.

* Willingness to work rotational shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

* Guest satisfaction scores and positive feedback.

* Speed and accuracy of service.

* Table turnover efficiency.

* Compliance with hygiene and grooming standards.

* Attendance, punctuality, and teamwork.

Salary & Benefits

* Competitive salary based on experience.

* Monthly service charge/incentives (where applicable).

* Duty meals.

* Uniform provided by the hotel.

* Employee accommodation (subject to availability).

* ESI, PF, and other statutory benefits as applicable.

* Training and career growth opportunities within Hotel Shubham Grand.